Karla Lopez
Dallas,TX
Summary
Results-driven office manager with 9 years of experience in dental offices, utilizing exceptional customer service skills to create a welcoming environment. Proficient in office administration, budget management, and staff coordination. Skilled in dental software, including Dentrix and Eaglesoft. Bilingual and dedicated to driving continuous performance improvements.
Overview
8
8
years of professional experience
Work History
Office Manager
Monarch Dental
Plano, TX
06.2024 - Current
- Managed daily operations of a busy dental office, overseeing scheduling, patient flow, and staff coordination
- Created and maintained a welcoming environment for patients by providing excellent customer service and addressing concerns promptly
- Managed the office budget, tracking expenses and identifying areas for cost savings without compromising quality of care
- Maintained accurate records of patient information including medical history, treatments performed, and financial transactions
Office Manager
Monarch Dental
McKinney, TX
12.2022 - 06.2024
- Oversee daily administrative operations with a keen eye for detail, ensuring flawless execution of office protocols.
- Energize the office environment with a positive attitude, fostering a culture of teamwork and continuous improvement.
- Managed office protocols with precision, ensuring every process ran smoothly.
- Instilled a vibrant, positive office culture, driving continuous performance improvements.
- Guide leaders on team to help with office growth.
- Track and measure practice success.
Treatment Coordinator
Monarch Dental
Murphy, TX
03.2021 - 12.2022
- Discussed patient treatment and assisted with financing options.
- Scheduled appointments and follow-ups.
- Introduced new patient engagement strategies, significantly improving care quality.
- Partnered with dentist to reassure patients about procedures and treatment plan.
- Elevated patient satisfaction by pioneering care strategies as Treatment Coordinator.
Treatment Coordinator
Kids 1st Dental
McKinney, TX
06.2020 - 03.2021
- Passionately advocated for patient needs, ensuring personalized and timely treatment plans.
- Managed team to refine treatment procedures, ensuring meticulous attention to patient care.
- Pioneered patient advocacy initiatives for timely, personalized treatment plans.
- Educated parents on treatment options for children.
Patient Care Coordinator
Monarch Dental
Plano, TX
10.2017 - 06.2020
- Coordinated patient treatments.
- Verified patient dental benefits and covered services.
- Ensured optimal patient care and satisfaction.
- Resolved scheduling conflicts effectively.
- Streamlined patient care processes, enhancing treatment coordination and patient satisfaction.
- Monitored patient care plans closely, ensuring all treatments were executed as scheduled
Education
Associate in Science (AS) - undefined
Eastfield College
Mesquite, TX05.2015
Skills
- Coordinated various office administration duties, including scheduling, correspondence, and resource management, to maintain a productive work environment
- Maintained accurate patient records and provided exceptional customer service in a fast-paced dental environment
- Executed data entry and management tasks within Eaglesoft to support operational workflows in the dental office
- Managed insurance verification tasks, confirming coverage details and eligibility to support financial operations and patient care
- Led management initiatives for four years, focusing on strategic planning and team development
- Applied extensive bilingual skills to support client interactions and improve service delivery in various contexts
- Executed Dentrix functionalities to optimize appointment scheduling and improve patient communication
Timeline
Office Manager
Monarch Dental
06.2024 - Current
Office Manager
Monarch Dental
12.2022 - 06.2024
Treatment Coordinator
Monarch Dental
03.2021 - 12.2022
Treatment Coordinator
Kids 1st Dental
06.2020 - 03.2021
Patient Care Coordinator
Monarch Dental
10.2017 - 06.2020
Associate in Science (AS) - undefined
Eastfield College