Karla Luna
San Jose,CA
Summary
I worked as a Service Manager at Chipotle, where I significantly enhanced service quality and team productivity. My expertise in customer service and problem-solving, relationship building and time management. Apart from working in customer service i am committed to helping children and young adults meet potential in society. Helping those of diagnosed mental disorders. I love to take part in assisting and helping kids achieve behavioral plans.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dollar Tree
Clearlake
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Service Manager
Chipolte
Mountain View, CA
10.2022 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
Lower Lake High School
Clearlake2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Dollar Tree
11.2023 - Current
Service Manager
Chipolte
10.2022 - 07.2023
Lower Lake High School