Hi, I’m
Karla Maldonado
Summary
Administrative Assistant reporting directly to the head physician responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits of administration, and personnel management. Advanced technical skills and in-depth knowledge of health management information systems (HMIS) are used to maintain high levels of quality care and ensure patient satisfaction.
Overview
10
years of professional experience
Work History
UCSD-Radiation Oncology
Front Desk Coordinator/Scheduler
04.2026 - Current
Job overview
- Greet patients, perform check-in and check-out, collect co-pays, and provide updates on appointment status, conduct patient registration, verify insurance and authorizations, update patient demographics, and ensure compliance with third-party payor requirements, work closely with physicians, nurses, staff, and other UCSD departments to support clinic operations.
- Experience with Epic scheduling systems and electronic medical records.
- Medical terminology, outpatient oncology experience, and bilingual (English/Spanish) skills
Southcoast Gynecologic OncologyMission Valley, CA
New Patient Coordinator/PSR
07.2024 - 01.2026
Job overview
- Responsible for assuring continuity of care for those patients with a referral order, by coordinating Timely appointments.
- The referral coordinator works as a liaison between the primary care providers Insurance companies, specialty providers, diagnostic services and patients.
- Responsible for data entry and documentation.
- This role also handles patient services representative duties.
- Quality management, customer relations, Safety and HIPAA compliance.
Care MD
Referral's Coordinator
01.2023 - 10.2023
Job overview
- Insurance verifications, Medicare medical verification, calling patients to inform about referrals ordered by Physician /MD, bilingual phone calls, faxing scanning updating charts.
San Ysidro HealthChula Vista, CA
Referral Specialist/Patient Coordinator
02.2019 - 06.2021
Job overview
- Knowledge of authorization, insurance verification, registration, and medical terminology.
- Epic experience within the authorization/registration role.
- Thorough knowledge of third-party payors.
- Responsible for timely processing, documenting, scheduling, and follow-up of referrals.
- Request for treatment authorizations as requested by the primary physician.
SCORE ORTHO Medical SuppliesEl Cajon, CA
Patient Coordinator
08.2018 - 09.2019
Job overview
- Provide services to customers, including order placement or account information.
- Greet visitors/callers and handle their inquiries or direct them to the appropriate resources.
- Operate fax machines, copiers, or phone systems, and arrange repairs during malfunctions.
- Coordinate and direct office services, i.e records, department finances, budget preparation, and personnel issues to aid executives.
Absolute Home HealthSan Diego, CA
Intake Coordinator
03.2017 - 08.2018
Job overview
- Schedule and confirm appointments for clients, customers, and supervisors.
- Maintain scheduling and event calendars.
- Make copies of correspondence or other printed material.
- Provide information about establishments, such as locations of departments.
- Coordinates between patient and specialty provider to schedule appointments.
Vitas HealthcareEl Cajon, CA
Patient Care Coordinator
01.2017 - 01.2018
Job overview
- Effectively process ca11s in an organized manner fo11owing Care Connections Center scripts while screening calls and appropriately escalating as needed.
- Handle concerns independently within the scope of practice seeking guidance from nurse leaders as needed.
- Ensure timely and accurate documentation on all tasks completed in accordance with documentation standards.
- Compliant with a11 policies and procedures, training and education, attendance, adherence, and quality.
Education
Steele Canyon High School
High School Diploma
01.2008
University Overview
Timeline
Front Desk Coordinator/Scheduler
UCSD-Radiation Oncology
04.2026 - Current
New Patient Coordinator/PSR
Southcoast Gynecologic Oncology
07.2024 - 01.2026
Referral's Coordinator
Care MD
01.2023 - 10.2023
Referral Specialist/Patient Coordinator
San Ysidro Health
02.2019 - 06.2021
Patient Coordinator
SCORE ORTHO Medical Supplies
08.2018 - 09.2019
Intake Coordinator
Absolute Home Health
03.2017 - 08.2018
Patient Care Coordinator
Vitas Healthcare
01.2017 - 01.2018
Steele Canyon High School
High School Diploma