Karla M. Burza
Feldman Chevrolet of New Hudson
Clio,MI
6
Certifications
37
years of professional experience
Professional with a retail sales background in direct customer selling, floor support, and team coaching. Supported sales goals by converting 36% to 50% of floor conversations into completed sales, supervising 3-6 employees, training new hires, and keeping opening and closing routines on track in a busy sales environment. Brings clear public-facing communication, problem-solving, and a steady approach to guiding customers through purchase decisions while using GM Global Connect.
Work History
Sales Consultant Automotive
11 Years 9 Months- Use CRM and GM Global Connect to manage prospects and close 15-20 vehicle sales monthly.
- Rank among the top three sales performers weekly by building rapport and handling objections.
- Place in the top ten percent companywide through consistent prospect follow-up and strong closing skills.
- Build customer trust through clear communication, steady follow-up, and responsive customer retention.
- Generate referrals through friends, family, and social media while maintaining a professional sales presence.
- Present new and preowned vehicles confidently, using product knowledge to match customers with the right option.
Sales Consultant Automotive
1 Year 8 Months- Generated 1-5 referrals monthly through consistent outreach, personal connections, and post-sale customer care.
- Tracked 2-5 vehicle sales weekly while balancing customer follow-up, test drives, and closing support.
- Used CRM, ADP, and GM Global Connect to manage customer records, inventory details, and deal follow-up.
- Completed paperwork and pre-delivery inspections to support accurate, compliant vehicle handoffs.
- Built rapport with customers, negotiated pricing, and matched new and used inventory to buyer needs.
Team Leader
1 Year 9 Months- Ranked among the top three sellers weekly by maintaining strong customer engagement and closing discipline.
- Placed in the top ten percent company wide several times through consistent sales performance.
- Oversaw and resolved issues for 3-6 employees at a time, balancing support with daily sales goals.
- Built rapport with customers through clear communication, active listening, and a persuasive sales approach.
- Completed opening and closing register procedures accurately in a fast-paced retail environment.
- Trained new employees on products, fits, and pricing while reinforcing sales expectations.
Case Manager/ Hospital liaison/ Graduate Nurse-
1 Year 8 Months- Coordinated 4 provider updates monthly to keep medical teams aligned on client needs.
- Accompanied 5-7 consumers weekly to medical appointments and supported timely follow-up care.
- Educated clients and team members on treatment options, community resources, and next steps in care.
- Advocated for access to services, treatment, and resource referrals across community and medical settings.
- Documented follow-up needs and coordinated care transitions to support continuity across providers.
Nurse Extern-
2 Years 11 Months- Managed 5-7 patient care tasks daily to support prioritization, time management, and timely RN assistance.
- Provided basic nursing care to 5-7 assigned patients under RN supervision, supporting daily unit needs.
- Supported basic and complex nursing interventions, including dressing changes and suctioning, per RN direction.
- Applied therapeutic communication to build partnerships with clients and colleagues in a patient-focused setting.
- Strengthened understanding of pathophysiology and pharmacology through direct exposure to supervised clinical care.
Direct Care Provider-
5 Months- Communicated 5 shift handoffs weekly to keep patient needs, behaviors, and care updates aligned across staff.
- Supported 3-5 residents with daily care tasks each shift, including eating, bathing, and other personal needs.
- Assisted residents with eating, showering, and other activities of daily living in a memory care setting.
- Provided attentive supervision for residents with Alzheimer's and dementia who could not be left unsupervised.
- Built rapport by talking with residents and listening to concerns, helping create a calmer care environment.
Court Assistant
2 Years 7 Months- Managed [number] daily case filings while supporting civil and traffic court operations.
- Set court dates and supported schedule changes across multiple departments with accuracy and flexibility.
- Managed communication with upset clients in the court system while maintaining a professional tone.
- Organized case files and garnishment records to keep documents accessible and current.
Assistant-
1 Year 1 Month- Organized [number] blood drives monthly with accurate coordination across volunteers, schedules, and site needs.
- Scheduled [number] appointments weekly while balancing priorities across disaster case support and donor needs.
- Prioritized disaster cases by urgency, helping route support to the most time-sensitive needs.
- Adapted quickly to changing computer systems while troubleshooting common problems and maintaining workflow continuity.
- Built strong communication with the public while supporting organized, responsive service in a busy environment.
Production line worker–
8 Years 11 Months- Maintained 100% of quality goals while supporting steady line output in a fast-paced production setting.
- Exceeded production targets by 125% through consistent pace, accuracy, and attention to line requirements.
- Assembled units and components with precision to meet detailed product specifications and maintain consistency.
- Interpreted detailed blueprints to align parts correctly using jigs and fixtures during assembly.
- Inspected completed components for conformance to specifications before release from the line.
Assistant Manager
2 Years 1 Month- Reviewed 20-50 inventory items weekly to verify quantity, quality, and accurate stock receipt.
- Resolved 1-3 customer issues weekly while supporting shoppers and maintaining a professional in-store experience.
- Managed employee schedules and front cashier coverage, and addressed routine personnel issues in a busy retail setting.
- Worked directly with customers to resolve problems and provide helpful service at the point of sale.
- Coordinated product receiving by checking incoming merchandise for accuracy and condition before stocking.
Education
Bachelor of Science - Nursing, Psychology
- Minor: Psychology
- GPA: 3.08
Skills
Sales
Customer retention
CRM
GM Global Connect
Vehicle sales
Referral generation
Deal structuring
Credit application review
Lender relations
Compliance documentation
Team supervision
Sales coaching
Finance and insurance products
Lease presentation
Cash flow analysis
Deal desking
Compliance regulations
Lender contracting
Sales forecasting
Inventory turn analysis
Menu presentation
Certification
GM Mark of Excellent award
Certifications
GM Mark of Excellent award, Sales Top Ten Awards 2011 - Present, Jim Nola Sherman Nursing Scholarship winner 2006 and 2007
Timeline
Sales Consultant Automotive
Feldman Chevrolet of New Hudson
01.2015 - CurrentRead More
Sales Consultant Automotive
Patsy Lou Chevrolet, Flint, MI
05.2013 - 01.2015Read More
Team Leader
Buckle, Flint, MI
08.2011 - 05.2013Read More
Case Manager/ Hospital liaison/ Graduate Nurse-
ACTP Team New Passages, Flint, MI
02.2008 - 10.2009Read More
Nurse Extern-
Oaklawn Hospital, Marshall, MI
01.2005 - 12.2007Read More
Direct Care Provider-
Care Community, Springfield, MI
04.2004 - 09.2004Read More
Court Assistant
Tenth District Court, Civil, Traffic, Dept. Battle Creek, MI.
02.2002 - 09.2004Read More
Assistant-
American Red Cross, Battle Creek, MI
01.2001 - 02.2002Read More
Production line worker–
ITT Automotive, Oscoda, MI .
02.1992 - 01.2001Read More
Assistant Manager
Cooley’s Dept Store, East Tawas, MI.
12.1989 - 01.1992Read More
Western Michigan University
Bachelor of Science from Nursing, Psychology
Read More