Karla Medina
Dayton,TX
Summary
Customer service representative with over 8 years of experience in the banking industry, My goal is to work for a progressive company that will challenge my growth and utilize my skills as I take this next step in career growth, I am dedicated to learning and expanding my field of knowledge to ensure my success and my future company's success.
Overview
11
11
years of professional experience
Work History
Professional Banker
Wood Forest National Bank
12.2020 - 12.2025
- Assisted customers with account inquiries and transactions to enhance service experience.
- Supported branch sales initiatives by cross-selling relevant banking products to existing customers.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the bank.
- Assisted customers in navigating online banking platforms, enhancing user experience and promoting digital adoption.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Teller
A1 Check Cashing
03.2017 - 12.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Balanced cash drawers daily, ensuring accuracy in financial reporting.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Cashier
Food Town Grocery Stores
08.2014 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
High School Diploma -
North Shore Highschool
Houston, TX05.2016
Skills
- 8 years of Customer Service
- Fast learner / Problem solver
- Bilingual
- Training and development
- Team Leadership
- Teller and Banker experience
- Attention to Detail
- Friendly, positive attitude
Timeline
Professional Banker
Wood Forest National Bank
12.2020 - 12.2025
Teller
A1 Check Cashing
03.2017 - 12.2020
Cashier
Food Town Grocery Stores
08.2014 - 08.2016
High School Diploma -
North Shore Highschool