Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Ortega

Jacksonville,FL

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Dr. Silverman chiropractic
MIAMI, Fl, FL
06.2017 - 06.2021

Inventory Mgr

Cotton on store
Miami , FL
08.2013 - 05.2017
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Maintained high levels of product availability by ensuring timely replenishment of stock.
  • Ensured product quality and safety standards were met throughout the inventory process.
  • Collaborated with other departments to coordinate supply chain activities and optimize production schedules.
  • Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.

Cash Office Associate

Ross Stores
Miami , FL
05.2003 - 06.2013
  • Processed payments, reconciled accounts and made bank deposits.
  • Verified cash drawer, counted money and balanced receipts.
  • Handled customer transactions with accuracy and efficiency.
  • Maintained records of all daily transactions in an organized manner.
  • Resolved discrepancies between physical count of cash and register balance.
  • Trained new employees on proper cash handling techniques and policies.
  • Prepared reports summarizing daily transactions for management review.

Education

High School Diploma -

Hialeah Miami Lake
Hialeah, FL
03-2003

Skills

  • File Organization
  • Call Routing
  • Guest Relations
  • Project Management
  • Supply Management
  • Inventory Control
  • Office Organization
  • Customer Service
  • Administrative Skills
  • Hospitality best practices
  • Departmental support
  • Mail coordination

Timeline

Front Desk Receptionist

Dr. Silverman chiropractic
06.2017 - 06.2021

Inventory Mgr

Cotton on store
08.2013 - 05.2017

Cash Office Associate

Ross Stores
05.2003 - 06.2013

High School Diploma -

Hialeah Miami Lake
Karla Ortega