Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karla Orzabal

Richmond,TX

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to

Legacy Community Health. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens Pharmacy
11.2022 - Current
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.

Pharmacy Operations Manager

Walgreens Pharmacy
01.2022 - 08.2022
  • Managed pharmacy team of 10 in filling over 6000 prescriptions per week, customer/patient counseling, integration of immunization and other patient care services
  • Oversaw day to day pharmacy operations, including budgeting, inventory management, staff training and development, hiring/firing decisions, and vendor relations
  • Monitored and evaluated the quality and effectiveness of patient care provided by pharmacy staff
  • Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
  • Maintained prescription and quality assurance records in compliance with state and federal regulations
  • Provided immunization services which added a significant amount of new customers and profit to the store
  • Protected customer/patient rights, and responsible for insuring HIPAA regulations.

Senior Pharmacy Technician

Walgreens Pharmacy
10.2019 - 01.2022
  • Assisted Pharmacist in the preparation of medication through mixing, compounding, counting pills and labeling bottles confirming to HIPPA regulations
  • Traveled throughout the state to safely administer COVID-19 vaccinations and monitor for any immediate adverse reaction
  • Performed COVID-19 nasal/nasopharyngeal testing to confirm positive result and initiated proper precautions were taken
  • Resolved issues in billing and prescription information by communication with physicians and insurance companies
  • Coordinated complex administrative functions pertaining to inventory management, data maintenance/reporting
  • Mentored new employees and facilitated their training to become proficient in pharmacy operations
  • Monitored inventory and completed replenishment orders and overstock returns
  • Cultivated and maintained strong relationships with co-workers in the pharmacy and other departments
  • Entered patient and insurance data with a peak of 125 entries per day, achieving an accuracy rate of 99%.

Pharmacy Technician

Walgreens Pharmacy
10.2017 - 10.2019
  • Greeted customers and assisted with their questions and issues via phone and in person both in and out of the pharmacy areas, obtained information for new prescriptions while maintaining customer/patient confidentiality
  • Properly filled and dispensed an average of 500 to 800 prescriptions per day
  • Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications
  • Performed tasks, such as filing, answering phones, and operating cash register and maintaining prescription records
  • Performed trouble shooting for customers with insurance issues to resolve problems.

Education

Bachelor of Science Degree - Human Resource Development

University of Houston
Houston, Texas
12.2024

Skills

  • Computer literacy, proficient in pharmacy software such as Intercom Plus and Microsoft Office application
  • Drug Inventory Control
  • Insurance Verification
  • Workflow Optimization
  • Record Keeping

Certification

  • CPhT - Certified Pharmacy Technician

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Senior Pharmacy Technician

Walgreens Pharmacy
11.2022 - Current

Pharmacy Operations Manager

Walgreens Pharmacy
01.2022 - 08.2022

Senior Pharmacy Technician

Walgreens Pharmacy
10.2019 - 01.2022

Pharmacy Technician

Walgreens Pharmacy
10.2017 - 10.2019

Bachelor of Science Degree - Human Resource Development

University of Houston

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Karla Orzabal