Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Karla Oxlaj-Umanzor

Houston

Summary

Hospitality professional with extensive experience at Pappasito Cantina, specializing in POS operations and team development. Demonstrated success in improving customer satisfaction through effective communication and suggestive selling techniques. Bilingual in English and Spanish, excels in fast-paced environments while ensuring compliance and delivering exceptional service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Pappasito Cantina
Houston
05.2021 - Current
  • Corrected meal-related problems swiftly upon receiving customer feedback.
  • Showcased knowledge and enthusiasm for available products.
  • Upheld courteous conduct to stimulate customer interest and transactions.
  • Ensured seamless transmission of custom orders and allergen details to culinary staff.
  • Assisted in training new servers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Bartender

Pappasito Cantina
Houston
05.2018 - Current
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Assisted in setting up the bar for service shift.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Ensured delivery of top-notch service through teamwork and collaboration.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Ensured legal drinking age by inspecting identification cards.
  • Fostered strong working relationships with colleagues through clear communication.

Hostess

Avenida Brazil Churrascaria Steakhouse
Houston
02.2018 - 05.2021
  • Managed dining space activity for consistent delivery of high-quality service.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted with setting up banquet rooms for special events.

Education

High School Diploma -

KIPP Houston High School
Houston, TX
06-2021

Skills

  • POS operations
  • Team building
  • Communication skills
  • Craft cocktail preparation
  • Suggestive selling
  • Multitasking
  • Bilingual in English and Spanish
  • Hospitality expertise
  • Alcohol awareness
  • Service-oriented mindset

Languages

English
Professional
Spanish
Professional

Certification

  • Food handler & TABC

References

References available upon request.

Timeline

Server

Pappasito Cantina
05.2021 - Current

Bartender

Pappasito Cantina
05.2018 - Current

Hostess

Avenida Brazil Churrascaria Steakhouse
02.2018 - 05.2021

High School Diploma -

KIPP Houston High School

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