Karla Pena
Autoliv
Clinton,UT
1
Language
2027
years of professional experience
Professional retail and production worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Work History
Customer Service Cashier
- Processed cash, credit, and debit transactions accurately using POS system
- Greeted customers and resolved checkout questions with courteous, efficient service
- Handled returns, exchanges, and price adjustments following store policies
- Balanced register drawer and secured cash according to loss prevention procedures
- Scanned merchandise, applied discounts, and verified ticket prices for accuracy
- Maintained clean, organized checkout area to support smooth front-end operations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Representative
- Answered inbound customer calls and resolved routine inquiries with accurate, courteous support.
- Explained product, service, and policy information clearly to guide customer decisions.
- Investigated account issues and coordinated appropriate follow-up for unresolved concerns.
- Processed requests, updates, and adjustments while maintaining quality and compliance standards.
- De-escalated frustrated callers through calm communication and effective problem-solving.
- Escalated complex cases to appropriate teams and tracked progress through resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
Production Trainer
3 Years 10 Months- Trained production associates on work instructions, safety procedures, and quality standards.
- Supported onboarding by demonstrating station setup, equipment operation, and standardized workflows.
- Monitored training progress and reinforced compliance with plant policies and production requirements.
- Coached team members on defect prevention, inspection steps, and proper material handling.
- Collaborated with supervisors to address performance gaps and improve task consistency.
- Verified associates followed standardized operating procedures during line changes and daily production.
- Promoted safe, efficient work habits through hands-on guidance and process reinforcement.
- Conducted regular assessments of employee performance, identifying areas for improvement and providing targeted coaching.
- Evaluated effectiveness of existing training programs through regular audits, making necessary adjustments based on data-driven insights.
- Improved production efficiency by implementing streamlined training methods and procedures.
- Developed comprehensive training materials for new employees, resulting in faster onboarding and reduced time to productivity.
- Reduced workplace accidents by delivering thorough safety training sessions and ensuring adherence to company guidelines.
- Monitored trainee progress, providing constructive feedback and additional support as needed to ensure successful completion of programs.
Education
High School Diploma
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Product knowledge
Languages
Spanish
Timeline
Production Trainer
Autoliv
12.2022 - CurrentRead More
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