Karla Perez
Miami,MA
Summary
Dynamic bartender with a proven track record at Kiki On The River, excelling in customer service and responsible alcohol service. Recognized for enhancing guest experiences through effective communication and multitasking, while maintaining high standards of cleanliness. Developed loyal clientele by crafting exceptional cocktails and resolving issues promptly, ensuring satisfaction in high-volume settings.
Overview
11
11
years of professional experience
Work History
Bartender
Kiki On The River
06.2022 - 10.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Komodo
11.2020 - 05.2022
- Collaborated with kitchen staff to coordinate food and beverage pairings for optimal customer satisfaction.
- Trained new bartenders on standard operating procedures and cocktail preparation techniques.
- Implemented drink specials based on seasonal ingredients, driving customer interest and sales.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
Mangos Tropical Café
01.2015 - 07.2019
- Prepared and served a variety of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels for efficient ordering processes.
- Engaged with customers to provide personalized service and build rapport, enhancing loyalty.
- Resolved customer complaints promptly, ensuring a positive dining experience for all patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Asociate of Science And Nursing
Corpus Christi, TXHigh School Diploma -
Gerardo Abreu Fontan
Havana, CubaSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Memory retention
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Kiki On The River
06.2022 - 10.2025
Bartender
Komodo
11.2020 - 05.2022
Bartender
Mangos Tropical Café
01.2015 - 07.2019
Asociate of Science And Nursing
High School Diploma -
Gerardo Abreu Fontan