Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Karla Prandini

Phoenix,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative IV

SMS Assist
06.2022 - Current
  • Effectively create and maintain both commercial and residential work orders as a third party maintenance team for multiple property management companies and commercial businesses
  • The role consists of successfully de-escalating residents and clients to assist in providing solutions to ongoing maintenance issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • While in the role also assisted different departments and with different project such as Pending schedule, Deferred List and helped the department of followup with projects and different tasks.
  • Answered constant flow of customer calls with minimal wait times.
  • Cross-trained and provided backup support for organizational leadership.

Shift Leader

Church's Chicken
06.2021 - 05.2022
  • Managing a team of 5 or more while delegating tasks
  • Encouraging sales and monitoring and maintaining a safe and sanitary work environment
  • Provided excellent customer service by handling orders with care and ensuring the customer has a valued experience.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Crew Member

Burger King
03.2020 - 06.2021
  • Effectively multi-tasked greeting customers while operating the drive thru by accurately inputting orders into the POS system and handling payments
  • Mastered and memorized over 20 different menu items while serving over 1000+ guests.

Education

Associate of Science - Diagnostic Sonography

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2025

Trevor G Browne High School
Phoenix, AZ
01.2022

Skills

  • Bilingual in both English and Spanish
  • Microsoft Office 3 years
  • Outlook 3 years
  • Data Entry
  • Call Management
  • Product Knowledge
  • Money Handling Abilities
  • Prioritization
  • Computer Proficiency

Accomplishments

Received High Achiever

Promoted from Contract Employee to Fulltime

Promoted from CSR I to CSR III in less than 4 months

Timeline

Customer Service Representative IV

SMS Assist
06.2022 - Current

Shift Leader

Church's Chicken
06.2021 - 05.2022

Crew Member

Burger King
03.2020 - 06.2021

Associate of Science - Diagnostic Sonography

Maricopa Community Colleges - Phoenix College

Trevor G Browne High School

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Karla Prandini