Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Ramirez

Houston,TX

Summary

Dynamic Restaurant Manager with proven expertise at Figata LLC in elevating customer satisfaction and operational efficiency. Skilled in team management and inventory control, I foster a positive atmosphere that drives loyalty and engagement. Adept at training staff and implementing feedback to enhance service quality, ensuring exceptional dining experiences.

Overview

10
10
years of professional experience

Work History

Restaurant Manager

Figata LLC
10.2021 - 04.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Store Manager

Phillips 66
03.2014 - 08.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Yes Prep
8401 Lawndale St Houston, TX 77012 United States

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Passion for customer satisfaction
  • Point of sale (POS) system operation
  • Shift management
  • Organization and prioritization
  • Staff scheduling
  • Customer loyalty
  • Menu development
  • Schedule coordination

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Restaurant Manager

Figata LLC
10.2021 - 04.2024

Store Manager

Phillips 66
03.2014 - 08.2018

Yes Prep

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Karla Ramirez