Karla Ramirez
San Marcos,TX
Summary
Results-driven professional with a strong background in luxury retail and team collaboration. Known for exceptional customer service and analytical skills, successfully addressing client needs and improving service delivery standards. Ready to leverage experience to drive customer satisfaction and operational success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rag & Bone
San Marcos, Texas
06.2024 - 12.2025
- Managed daily operations to ensure efficient team performance and workflow.
- Developed training materials for new staff to enhance onboarding processes.
- Coordinated staff scheduling to optimize resources and coverage.
- Facilitated team meetings to address challenges and promote collaboration.
- Analyzed customer feedback to improve service delivery standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Luxury Sales Associate
Gucci
San Marcos, Texas
02.2022 - 06.2024
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Maintained product displays to ensure a visually appealing shopping environment.
- Assisted clients in selecting luxury products based on personal style and preferences.
- Collaborated with team members to achieve daily sales goals and objectives.
- Educated customers on product features, benefits, and care instructions for luxury items.
- Handled transactions efficiently using point-of-sale systems and payment processing tools.
- Built relationships with clients to foster repeat business and referrals in luxury retail setting.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
- Resolved customer complaints in an efficient and timely manner.
- Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
- Engaged customers in conversation and gave advice on general trends in fashion world to drive sales and build relationships, boosting overall sales.
- Generated reports related to sales performance analysis.
- Created attractive window displays to draw attention to merchandise.
- Managed the maintenance of the sales floor, ensuring it was clean and presentable at all times.
- Attended scheduled trainings for product knowledge updates.
- Provided detailed product knowledge to customers.
- Adhered to company policies and procedures when handling customer transactions.
- Collaborated with team members to achieve sales goals.
- Conducted research on current trends in luxury fashion industry.
HR Assistant
Gaurdian Angels in Home Care
Brownsville, Texas
07.2021 - 01.2022
- Managed employee onboarding processes and ensured completion of required documentation.
- Assisted in maintaining employee records and updated HR databases regularly.
- Supported recruitment efforts by scheduling interviews and communicating with candidates.
- Responded to employee inquiries regarding benefits and company policies promptly.
- Organized company events and staff meetings to foster team collaboration.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted with planning, organizing and coordinating company events.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Compiled reports on HR metrics, such as turnover rates and hiring costs.
- Coordinated employee benefits programs, including health insurance and retirement plans.
- Prepared materials and reports for compliance audits.
- Assisted in developing job descriptions and person specifications.
- Provided administrative support for HR projects and initiatives.
- Maintained employee records in compliance with state and federal regulations.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Office Administrative Assistant
M&M clinic
Brownsville, Texas
01.2019 - 06.2021
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted with billing processes and handled insurance verification tasks.
- Organized office supplies and maintained inventory for daily operations.
- Supported front desk activities and greeted patients warmly upon arrival.
- Processed incoming calls and directed inquiries to appropriate staff members.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Provided support to other departments by completing clerical tasks as needed.
- Updated contact lists regularly with current employee information.
- Assisted in organizing events such as conferences or seminars.
Education
Bachelor of Science - Human Development
Texas State University
San Marcos, Texas, TX08-2026
High School Diploma -
Veterans Memorial Early College High School
San Marcos 06-2019
Skills
- Customer service
- Team building
- Scheduling techniques
- Team collaboration
- Problem-solving
- Customer relationship management (CRM)
- Time management
- Adaptability and flexibility
- Multitasking and organization
- Customer service and satisfaction
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Rag & Bone
06.2024 - 12.2025
Luxury Sales Associate
Gucci
02.2022 - 06.2024
HR Assistant
Gaurdian Angels in Home Care
07.2021 - 01.2022
Office Administrative Assistant
M&M clinic
01.2019 - 06.2021
Bachelor of Science - Human Development
Texas State University
High School Diploma -
Veterans Memorial Early College High School