Karla Ramos
Dallas,TX
Summary
Detail-oriented and analytical professional with a strong foundation in problem solving and process improvement. critical thinking, sound judgment, and the ability to resolve complex issues in fast-paced environments. Experienced in conflict resolution, training support, and cross-functional communication.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Orthopedic Specialist
Richardson, TX
01.2025 - Current
- Coordinate high-volume scheduling while balancing provider availability, staffing needs, and patient priorities.
- Serve as a primary point of contact for patient concerns, applying critical thinking and sound judgment to resolve issues efficiently and professionally.
- Collaborate with clinical and administrative leadership to improve workflows and enhance the overall patient and employee experience.
- Support internal communication across teams, ensuring accurate information flow and adherence to policies and procedures.
Property Claim Adjuster
State Farm Insurance
Richardson, TX
01.2022 - 01.2025
- Conducted detailed investigations requiring strong analytical thinking, documentation accuracy, and objective decision-making.
- Evaluated information from multiple sources to make fair, compliant, and timely determinations.
- Provided training, coaching, and onboarding support to new hires, reinforcing performance expectations and company standards.
- Delivered constructive feedback and escalated findings to management to support employee development and operational improvement.
- Managed complex caseloads while meeting strict deadlines and maintaining quality standards.
Education
Bachelors - Business Administration
Texas Womans University
Denton, TX05-2023
Skills
- Complainant
- Adaptability
- Problem solving
- Calendar management
- Multitasking and prioritizing
- Customer Service
- Peer training
- Staff coordination
Languages
English
Spanish
Timeline
Patient Service Representative
Orthopedic Specialist
01.2025 - Current
Property Claim Adjuster
State Farm Insurance
01.2022 - 01.2025
Bachelors - Business Administration
Texas Womans University