KARLA RIVAS
Sunnyvale,California
Summary
Experienced hospitality professional with over 10 years in the industry, focused on enhancing service standards through Michelin star background.
Overview
1
1
Language
11
11
years of professional experience
Work History
Food Runner
Plumed Horse
Saratoga
08.2024 - Current
- Monitored the dining room to ensure a neat and orderly environment and provided assistance to servers and other staff as needed
- Demonstrated knowledge of menu items and ingredients to customers
- Memorized the menu to accurately answer customer inquiries
- Transported food trays from kitchen to dining areas
Hospitality
Dry Creek Grill
San Jose
07.2019 - 08.2024
- Successfully manages private events and reservations on computer and phone system on a daily basis.
- Improved working environment by implementing a strategic seating system to maintain restaurant afloat.
Server/Food Runner/Hostess
NOLA
Palo Alto, CA
07.2015 - 06.2018
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
UX Experience Researcher and Intern
R.W. Little Co.
San Diego
01.2021 - 08.2024
- Prototype leadership protocols to improve productivity, time management, organization, training, and foster managerial-employee relationships.
- Conduct in-depth interviews from employees to gather and analyze information as to understand how to address areas that require improvement in the workplace.
- Work closely with other social science researchers to implement strategies to improve the company's objectives and values.
- Design personas to target a broader audience.
- Examine company's Standard Operating Procedures ethnographically and legally to accentuate awareness about workers' rights.
Community Organizer
IDEPSCA
Los Angeles
02.2019 - 06.2019
- Examined wage claims to verify that workers were being rightfully compensated.
- Organized open house events for workers to learn about mental health, workplace exploitation, language barriers, domestic violence, and job opportunities.
- Participated in community events to speak about issues on immigration, women's rights, and workers' rights.
Education
Bachelor of Science - Anthropology
University of California
Los Angeles06-2019
Social and Behavioral Sciences
De Anza College
Cupertino06-2017
Skills
- Attention to detail
- Task prioritization
- Detail-oriented
- POS system operation
- Effective planning
- Problem-solving abilities
- Reliability
- Customer satisfaction
LANGUAGES
Spanish
Timeline
Food Runner
Plumed Horse
08.2024 - Current
UX Experience Researcher and Intern
R.W. Little Co.
01.2021 - 08.2024
Hospitality
Dry Creek Grill
07.2019 - 08.2024
Community Organizer
IDEPSCA
02.2019 - 06.2019
Server/Food Runner/Hostess
NOLA
07.2015 - 06.2018
Social and Behavioral Sciences
De Anza College
Bachelor of Science - Anthropology
University of California