Martha Duarte
Easton,CT
Summary
Dependable professional with a diverse skill set in organizing workflows, ideas, materials, and teams. Known for fostering collaborative relationships with colleagues while excelling in independent tasks. Detail-oriented approach ensures precision in high-pressure environments, consistently delivering quality results. Exceptional time management and prioritization abilities drive successful achievement of deadlines and alignment with company objectives.
Overview
20
20
years of professional experience
Work History
Food Runner
Hyatt Regency
2025.07 - Current
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
- Promoted teamwork among staff members by fostering an environment of collaboration that led to improved guest experiences.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
- Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted customers with carry-out service.
Server Assistant
Burning Tree Country Club
2023.09 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
Hibachi Server
Sakura
2023.01 - Current
- Closed customer’s checks.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Server
Rowayton Pizza
2019.01 - 2020.01
- Greeted customers upon arrival.
- Finalized customer transactions and processed cash payments.
- Arranged takeout packages for efficient delivery.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
- Maintained hygienic dining area, promptly cleaning tables and chairs after guest departures.
- Contributed to positive guest feedback, attentively filling water glasses and offering bread baskets.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Contributed to team meetings with suggestions for service improvements.
- Reduced wait times for guests, efficiently relaying messages between kitchen and servers regarding order status.
- Improved table turnover rates, working diligently to prepare tables for new guests during peak hours.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Bartender/Server
Taco Loco
2006.01 - 2013.01
- Took food orders in person and over the phone.
- Brought food out to customers.
- Adhered to all food safety and quality regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server Assistant
The Brewhouse
2008.01 - 2009.01
- Welcomed patrons; escorted them to their tables and provided them with menus.
- Cleared dirty plates, utensils, and glassware from tables as required.
- Carried dirty tableware to the kitchen.
Education
Esthetician License in CT -
Institute of Aesthetics Arts
Southbury, CTNo Degree - Accounting And Finance
UNAH
Tegucigalpa HondurasSkills
- Customer Service
- Teamwork
- Problem Solving
- Bartending
- Communication
- Attention to Detail
- Food Safety
- Cash Handling
- Time Management
- Cleanliness
- Active Listening
- Basic Math
- Quick learner
- Effective multitasking
- Safe food handling
- Cleaning and sanitizing
- Server support
- Memory retention
- Valid Driver's license
- ServSafe certification
- Attention to detail
- Problem-solving
Timeline
Food Runner
Hyatt Regency
2025.07 - Current
Server Assistant
Burning Tree Country Club
2023.09 - Current
Hibachi Server
Sakura
2023.01 - Current
Server
Rowayton Pizza
2019.01 - 2020.01
Server Assistant
The Brewhouse
2008.01 - 2009.01
Bartender/Server
Taco Loco
2006.01 - 2013.01
Esthetician License in CT -
Institute of Aesthetics Arts
No Degree - Accounting And Finance
UNAH