Karla Rodriguez
Murrieta,CA
Summary
To obtain a challenging and rewarding experience. Also, to provide superior service that will enhance my skills and help me in a personal level. Authorized to work in the US for any employer
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Bankruptcy - Motions Lead
Aldridge Pite LLP
San Diego, CA
10.2015 - Current
- Obtaining all information needed to prepare and file a bankruptcy petition and the related forms.
- Maintaining attorney and court schedules
- Preparing and filing Motion for Relief from Automatic Stay, Motion to Approve Loan Modification, Stipulation/Agreed Orders, Motion to Compel, Motion to Confirm Stay, Motion to Sell, Notice of Payment Change
- Reviewing bankruptcy notices and pleadings
- Responding to clients inquiries in a timely manner.
- Managed case files and documentation for bankruptcy proceedings, ensuring compliance with legal requirements.
- Communicated with clients regarding case status, documentation requirements, and court schedules to facilitate understanding.
- Mentored paralegals on best practices in case preparation and client communication techniques.
- Developed training materials for new staff on procedures related to bankruptcy filings and case management systems.
- Collaborated seamlessly with legal teams to coordinate necessary documentes.
- Coordinated communication between debtors, creditors, and attorneys, facilitating timely resolution of disputes.
- Met all filing deadlines by accurately maintaining hearing calendar.
- Analyzed account payment histories.
- Assisted in the negotiation of payment plans and settlements with creditors, achieving favorable outcomes for clients.
Customer Service
Target
San Diego, CA
08.2019 - 01.2020
Bankruptcy Analyst
Caliber Home Loans Inc
San Diego, CA
04.2013 - 02.2015
- Meet the Bankruptcy Timeline Management requirements for Freddie and Conventional loans, by ensuring timely processing of activities and responsiveness to alerts.
- Minimize losses through management of attorneys and third party vendors to ensure bankruptcy process are consistently progressing.
- Audit bankruptcy accounts for payments compliance and ensure proper application to the system of record.
- Ensure accounts are properly documented with actions taken, correspondence, and explanation of delays, if any have occurred.
Loan Migration Analyst
Caliber Home Loan Inc
San Diego, CA
03.2012 - 04.2013
- Solicitation on possible Refinance Conventional Loans
- Review account for required qualifications for possible refinance
- Provide friendly and professional customer service
- Follow up with Refinance Partner for qualification of borrow
- Reach out to borrow to advice of a possible contribution amount.
- Direct borrow to the corresponded department for other options.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lease Department Manager
RAC Acceptance
San Diego, CA
08.2007 - 02.2012
- Selling the RAC Acceptance Lease Purchase program
- Verify customers application and credit
- Collecting and posting of rental payments
- Delinquency control and revenue collection
- Review contracts with customers
- Handle customer problems as they occur in a friendly and professional manner
- Provide great customer service
- Facilitated informative seminars on personal finance topics, attracting potential new clients and fostering existing relationships.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Directed daily operations to enhance team performance and achieve departmental objectives.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Prepared detailed reports on financial performance, enabling informed business strategies.
- Analyzed credit data and financial statements to assess risk and creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Supported the sales team in negotiating favorable terms, balancing business growth and credit risks effectively.
- Made decisions and recommendations about extending lines of credit.
- Bolstered client relations and trust by providing clear explanations of credit decisions and suggestions for improvement.
Bankruptcy Analyst
JP Morgan Chase
San Diego, CA
11.2006 - 07.2007
- Work with Chapter 7's and 13's Bankruptcies
- Dealing and following up with Bankruptcy Attorneys and Trustees
- Requested Attorneys to file Motion for Relief
- Communicated with Court to get Bankruptcy status
- Developed and maintained relationships with bankruptcy Attorneys
- Communicate with Debtors Attorneys, in-house legal counsel, external vendors.
- Handled VHA, Freddie Mac, and Fannie Mae loans
- Respond to written and verbal inquiries in a timely manner
Foreclosure Analyst
JPMorgan Chase
San Diego, CA
02.2006 - 11.2006
- Set up Pre-Foreclosure documents
- Ensured collectors have attempted to contact mortgagor
- Verified any payment arrangements have been broken prior to foreclosure approval
- Respond to written and verbal inquiries in a timely manner
- Collaborated with cross-functional teams to streamline reporting processes, enhancing efficiency and accuracy.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Bakery/Customer Service
Food 4 Less
San Diego, CA
05.2004 - 02.2006
Sales Representative
Rave
San Diego, CA
10.2003 - 02.2005
Education
High school diploma or GED - General Education
San Diego Mesa College
02.2015
General Education - undefined
Southwestern College
01.2006
Skills
- Bilingual; Spanish and English
- Strong written and verbal communication
- Type Approximately 70 wpm;
- Very fast learner with minimal training and supervision
- Work great under pressure, take initiative and a team player
- Coaching and training
- Customer relationship development
- Revenue recognition
- Customer Service (10 years)
- Microsoft Office; Word, Excel, Outlook (10years)
- Adobe- PDF (10years)
- Mortgage systems such as; SharePoint, Fiserv, Black Knight (LPS), Pacer (10years)
- Administrative Experience (10 years)
- Data Entry (10 years)
- Calendar management
- Court filing
- Negotiation
- Credit analysis
Strong written and verbal communication
Type 48 wpm; 10-Key 9,641 ksph
Very fast learner with minimal training and supervision
Work great under pressure, take initiative and a team player
Customer Service (10 years)
Microsoft Office; Word (10years)
Excel (10years)
Outlook (10years)
Mortgage systems such as; SharePoint, Fiserv, Black Knight (LPS), Pacer
Administrative Experience
Data Entry (10 years)
Legal research
Client communication
Calendar management
Court filing
Negotiation
Credit analysis
Customer relationship development
Coaching and training
Revenue recognition
Collections procedures
Timeline
Customer Service
Target
08.2019 - 01.2020
Bankruptcy - Motions Lead
Aldridge Pite LLP
10.2015 - Current
Bankruptcy Analyst
Caliber Home Loans Inc
04.2013 - 02.2015
Loan Migration Analyst
Caliber Home Loan Inc
03.2012 - 04.2013
Lease Department Manager
RAC Acceptance
08.2007 - 02.2012
Bankruptcy Analyst
JP Morgan Chase
11.2006 - 07.2007
Foreclosure Analyst
JPMorgan Chase
02.2006 - 11.2006
Bakery/Customer Service
Food 4 Less
05.2004 - 02.2006
Sales Representative
Rave
10.2003 - 02.2005
High school diploma or GED - General Education
San Diego Mesa College
General Education - undefined
Southwestern College