Karla Rollins
Rialto,CA
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver
In Home Support Services (IHSS)
San Bernardino, CA, US
05.2011 - Current
- Help clients or residents with the activities of daily living
- Perform personal care task such as hygiene, ambulation, eating, dressing, toileting and shaving
- Talk with clients, give them companionship while participating in resident activities
- Prepare nutritious meals and snacks for clients
- Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs or cars
- Change bed linens, clean and iron laundry and assist in keeping room, cabinet, and dresser drawers neat and clean
- Take and record vital signs
- Create and maintain a pleasant work environment
- Perform general household tasks including laundry, shopping, errands and transportation
Call Center Representative
Dell Services
Anaheim, CA
02.2018 - 03.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Security Officer
Securitas Security
Ontario, CA, US
05.2011 - 09.2016
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains environment by monitoring and setting building and equipment controls
- Maintains organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
Office Clerk
Davidson Elementary School
San Bernardino, CA, US
01.2009 - 05.2011
- Answer phones and greet clients warmly
- Assist in filing duties
- Perform basic bookkeeping duties
- Compile financial records
- Perform stenography and dictation
- Reroute calls to appropriate people
- Answer inquiries about company
- Help organize office activities
- Prepare coffee or get water for staff
- Insert bills in envelopes and mail
- Hang up company policies around the office
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers
- Retrieve files for personnel
- Take and deliver messages
Courtesy Clerk
Stater Bros
06.2009 - 10.2009
- Unload grocery items onto check stands
- Bagging groceries
- Providing carry out service
- Conduct price checks, take 'return' products back to proper shelf locations
- Help maintain store shelves by cleaning and fronting products
- Gather shopping carts from parking lots, sweep and mop floors, assist in the prompt cleanup of spills
Volunteer
Asa Charter School
07.2008 - 11.2008
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
- Answer telephones, direct calls and take messages
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
Education
High school diploma - EDUCATION
Chaffey Adult School
05.2017
Skills
- Multi-Line Phone System
- Caregiving
- Microsoft Office
- Call Center
- Customer Service
- Microsoft Word
- Basic math
- Home care
- Security
- Powerpoint
- Moving
- Teamwork
- Cpr Certified
- Microsoft Excel
- Basic Computer Skills
- Commercial driving
- Cash Handling
- Typing
- Phone etiquette
- Driving
- Computer Literacy
Certification
- Guard Card
- Driver's License
- Armed Security License
Awards
Appreciation, 05/14
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
Dell Services
02.2018 - 03.2019
Caregiver
In Home Support Services (IHSS)
05.2011 - Current
Security Officer
Securitas Security
05.2011 - 09.2016
Courtesy Clerk
Stater Bros
06.2009 - 10.2009
Office Clerk
Davidson Elementary School
01.2009 - 05.2011
Volunteer
Asa Charter School
07.2008 - 11.2008
High school diploma - EDUCATION
Chaffey Adult School