Summary
Overview
Work History
Education
Skills
Timeline
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Karla Roman

Villa Park,IL

Summary

Dynamic and reliable professional with extensive experience in customer service, notably as a Bartender at Gold Coast Social. Proven ability to enhance patron engagement through innovative drink specials and efficient service. Strong multitasking skills and a team player attitude, consistently driving sales growth and training new staff on best practices.

Overview

9
9
years of professional experience

Work History

Bartender

Gold Coast Social
09.2020 - 05.2024
  • Crafted cocktails and beverages during peak hours, enhancing customer experience through efficiency and skill.
  • Developed promotional drink specials, contributing to increased patron engagement and sales growth.
  • Trained new bartenders on best practices for drink preparation and customer service standards.
  • Maintained cleanliness and organization of bar area, complying with health and safety regulations.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Brand Ambassador

360 Events and Promotions
04.2015 - 08.2023
  • Cultivated brand awareness through engaging product demonstrations and consumer interactions.
  • Trained and mentored new ambassadors on effective communication and brand representation techniques.
  • Executed marketing campaigns that increased customer engagement and drove sales performance.

Server

8fifty8
02.2016 - 10.2019
  • Delivered exceptional customer service in fast-paced night club environment.
  • Managed multiple tables, ensuring timely and accurate order delivery.
  • Collaborated with hosts to coordinate tables and presentation.
  • Assisted in training new servers on menu items and service procedures.

Education

Bachelor of Arts - Spanish Language And Literature

Northeastern Illinois University
Chicago, IL
12-2012

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Bartender

Gold Coast Social
09.2020 - 05.2024

Server

8fifty8
02.2016 - 10.2019

Brand Ambassador

360 Events and Promotions
04.2015 - 08.2023

Bachelor of Arts - Spanish Language And Literature

Northeastern Illinois University

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