Karla Sangiovanni
Pensacola,FL
Summary
Dynamic and motivated professional eager to embrace new challenges and drive success. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaboration and engagement. Proven ability to excel in independent roles while rapidly mastering new skills and concepts. Committed to delivering high-quality results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Representative
Phoenix Practice Solutions LLC
06.2012 - 04.2021
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Organized waiting lists for high-demand services, ensuring timely access for priority cases or cancellations.
- Handled high-volume calls while maintaining professionalism and efficiency in interactions.
- Documented customer interactions accurately in CRM system to ensure seamless follow-up.
- Assisted in training new representatives on call handling procedures and company policies.
- Provided exceptional customer service by resolving inquiries through various communication channels.
Education
High School Diploma -
Brentwood High School
Brentwood, NYSome College (No Degree) - Business Administration And Management
Suffolk County Community College
Selden, NYCNA
Riverside College of Health Sciences
Newport News, Virginia 05-2023
Skills
- Interpersonal support skills
- Medical Terminology
- EMR Updating
- Time Management
- Multitasking and Prioritization
- Commitment to continuous learning
- Patient Safety Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
other,other,other
Timeline
Call Center Customer Service Representative
Phoenix Practice Solutions LLC
06.2012 - 04.2021
Some College (No Degree) - Business Administration And Management
Suffolk County Community College
High School Diploma -
Brentwood High School
CNA
Riverside College of Health Sciences