Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla Sauder

South Bend,IN

Summary

Dynamic Account Specialist with a proven track record at Rxo Express, excelling in logistics coordination and customer service. Skilled in optimizing delivery routes and managing contract carriers, leveraging productivity software and strong communication abilities to enhance operational efficiency. Committed to achieving exceptional service standards and resolving complex logistical challenges.

Overview

11
11
years of professional experience

Work History

Account Specialist

Rxo Express
06.2023 - Current

coordinating and scheduling freight and appliance deliveries by communicating with drivers, customers, and warehouse staff, using routing software, and resolving any logistical issues that arise to ensure timely and efficient service. Specific responsibilities vary by role, but generally include monitoring delivery progress, optimizing routes, maintaining records, managing contract carriers, and providing customer support.

Cashier

Lakeshore Shell
06.2019 - 05.2023
  • Handled returns and exchanges
  • Handled cash and credit transactions
  • Counted cash drawers
  • Stocked merchandise
  • Handled customer complaints and concerns
  • Customer service
  • Stocking coolers
  • Ordering deliveries

Closing Shift Manager

Jet's Pizza
06.2017 - 07.2018

Closing manager. Balanced drawer, closed day, help assist in all aspects of the company. Along with my regular duties making food orders for customers

Tax Associate

H&r Block
01.2015 - 04.2018

Prepared taxes for clients. Seasonal employment from January to April and prepared taxes for two seasons.

Manager

SUBWAY®Restaurants
01.2015 - 12.2015

Performs and directs overall store management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. Responsible for inventory and money control systems – may establish inventory schedules. Responsible for local marketing initiatives – may contact prospective customers to promote sales. Maintains business records. Exceptional customer service is a major component of this position. Responsible to profitably operate the restaurant within the practice and procedures established by Company operations. Having sole charge responsibility for the restaurant.

Education

High School Diploma -

Saint Joseph High School
Saint Joseph, MI

Skills

    Productivity software

    Operations

    Hours of service (HOS) regulations

    Tax experience

    Microsoft Office, Outlook, Windows, Excel and Powerpoint Lotus Notes, SAP, InternetExplorer, Filing, 10-digit Key Pad, Fax, Copier and scanner, Customer Service Skills,Sarbanes Oxley Processes, Order to Cash Processes, Audit Procedures, Accounting,Business Math and English, Great Plains Accounting Software

Timeline

Account Specialist

Rxo Express
06.2023 - Current

Cashier

Lakeshore Shell
06.2019 - 05.2023

Closing Shift Manager

Jet's Pizza
06.2017 - 07.2018

Tax Associate

H&r Block
01.2015 - 04.2018

Manager

SUBWAY®Restaurants
01.2015 - 12.2015

High School Diploma -

Saint Joseph High School
Karla Sauder