Karla Schackow

Direct daily operations of multi-provider behavioral health practice

• Oversee revenue cycle management, including billing, coding, claim submission, and collections
• Managed budgeting, financial reporting, accounts payable, and accounts receivable to ensure financial stability and accuracy.
• Supervise, train, and evaluate administrative and clinical support staff
• Manage human resources functions, including recruitment, onboarding, performance management, and employee relations
• Develop and implement office policies, procedures, and workflow improvements
• Ensure compliance with HIPAA, Medicare, Medicaid, ethics code and other regulatory requirements
• Coordinate provider credentialing, enrollment, and contact management with insurance payers
• Monitor key performance indicators and implement strategies to improve operational efficiency
• Oversee scheduling systems, patient intake process and customer service initiatives
• Prepare reports and presentations for owners
• Administer employee benefits, retirement plans, and insurance programs
• Manage information technology systems, electronic health records (EHR) and practice management software
• Manage staff of 35 across 2 locations

Oversee all day-to-day operations of the Behavioral Health Clinic

• Led multidisciplinary team, providing direction and resources to enhance collaboration and service delivery
• Implemented corrective actions; evaluated support staff performance and assisted in the performance evaluation process for prescribers.
• Assists in the recruitment and retention of high-quality staff
• Prepared and implemented budget; monitored productivity, managed cost improvement initiatives, and conducted variance reporting
• Manages all aspects of clinical scheduling and call schedule for Behavioral Health Services
• Product Line task team, making sure compliance is being met at the highest standard
• Prepares reports and data to make sure compliance is being met for accreditation and regulations for PHO Specialty Care offices
• Established clinic as Point of Care CLIA waived testing lab to improve patient access to rapid testing
• Timekeeping and payroll, expense reports through Workday for clinic and prescribers

• Leadership and support to Medical Secretaries, Medical Assistant and Clinical Specialist
• Provide on-site training and support to Physicians, Therapist, Medical Secretaries, Medical Assistant, and Clinic Specialist
• Ensured timely completion of annual compliance training for healthcare providers.
• Templates and prepares all schedules for prescribers, therapists, and support staff
• Proactively responds to provider needs to promote efficiency and productivity within the clinic

• Coordinated patient care services, including ambulatory treatment unit services and neuropsychological testing, to enhance patient outcomes
• Facilitated communication between physicians, patients, and families.
• Ordered and processed Genesight testing and Trident toxicology reports to support precision medicine initiatives
• Process authorization for medications with insurance
• Collaborated with insurance companies to ensure provider credentialing aligned with patient insurance requirements
• Executed MAPS analysis for healthcare providers
• Work closely with IT to assist providers with any needs of eCW
• Meet with Drug Representatives and maintain sample medications
• Maintain on call schedule for physicians

• Scheduled appointments, registered patients
• Professionally and courteously verified appointment times with patients
• Maintained medical charts and electronic medical records through organized filing of outpatient reports, test results, and home care forms
• Verified patients' insurance eligibility to facilitate smooth appointment processes and reduce delays
• Entered orders into the EMR system efficiently and without errors
• Prepared patient charts accurately and neatly for the clinic
• Facilitated appointment rescheduling by managing cancellation list
• Maintained reminder call verification documentation
• Managed fax requests to ensure prompt communication with providers, supporting uninterrupted patient care