Karla Steudtel
Faribault,MN
Work Preference
Summary
Detail-oriented property manager skilled in tenant relations and maintenance operations. Successfully managed daily property activities, ensuring timely issue resolution and adherence to quality standards to elevate resident satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Invitation Homes Inc.
Mendota Heights, Minnesota
10.2024 - Current
- Collaborated with team members to improve service quality, contributing to a more cohesive customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conducted follow-up calls with customers post-resolution to ensure satisfaction and reinforce support.
- Resolved customer complaints with empathy and professionalism.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Answered customer inquiries, delivering accurate product and service information to assist decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative Supervisor
Nippon Espress
Inver Grove Heights, Minnesota
05.2022 - 08.2024
- Supervised customer service team, maintaining high-quality support standards and enhancing customer satisfaction.
- Resolved complex customer issues using problem-solving and communication skills.
- Implemented workflow improvements to enhance team efficiency and productivity.
- Coordinated with other departments to effectively address customer needs and streamline resolution processes.
- Provided training and coaching on product knowledge, sales techniques, customer communication and problem resolution.
- Resolved escalated customer complaints promptly and professionally.
- Completed leaves of absence, time off requests and department transfers.
- Communicated with upper management on team progress, ensuring alignment with organizational goals and strategies.
Property Manager
Goodman Group
Hopkins, MN
02.2017 - 02.2022
- Managed daily operations of residential properties effectively.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Implemented lease agreements and facilitated renewals with tenants efficiently.
- Coordinated tenant relations, addressing inquiries promptly to enhance resident satisfaction.
- Resolved resident complaints and expedited maintenance requests to improve tenant experience.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Oversaw maintenance schedules, ensuring timely repairs to maintain property standards.
- Conducted property inspections to uphold safety and quality standards consistently.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Executed evictions following state laws and procedures.
- Trained junior staff on property management procedures and best practices consistently.
- Collaborated with vendors for services such as landscaping and cleaning effectively.
- Exercised direct supervision over property staff.
Education
High School Diploma -
Poway High School
Poway CA06-1980
Skills
- Customer service
- Customer relationship management
- Complaint resolution
- Dispute resolution
- Call center operations
- Sales expertise
- Workflow optimization
- Problem solving
- Attention to detail
- Dependability
- Team leadership
- Training and coaching
- Empathy development
- Creative solutions
- Property management
Timeline
Customer Service Representative
Invitation Homes Inc.
10.2024 - Current
Customer Service Representative Supervisor
Nippon Espress
05.2022 - 08.2024
Property Manager
Goodman Group
02.2017 - 02.2022
High School Diploma -
Poway High School