Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karla Stevens

Rockport,TX

Summary

Self-motivated and productive property manager with extensive experience in sales and customer service. 25 years of customer service experience. Strong technical and interpersonal skills. Organizational efficiency. Profitability performance history. Management. Strong leadership. Strong work ethic. Problem solving and communication. Attention to detail. Time management. General office. Retail sales. Safety management. Telephone experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Checker

HEB Grocery Store
Rockport, TX
08.2024 - Current

Cashier-Process customer's transaction of goods and services. Operate the cash register scanning items using a point of sale system, taking payments in form of cash, credit, checks and mobile payments.

Customer Support Representative

H&r Block Tax Svc
Springfield, MO
12.2022 - 04.2023

Front desk duties, answering multiple phone lines, checking clients in and out, making appointments in person and via phone
Maintain office cleanliness and organized of resources with team members
Other duties as assigned.

Member Support

Sam's Club
Springfield, MO
11.2020 - 06.2022

Member support specialist
Assisting in all departments of the store
Front end assistant, cashier.

Property Manager

STORAGE MART
Springfield, MO
11.2009 - 08.2020

An on-site property manager for a storage facility, primary duties included showing and renting storage spaces, collecting rent, posted payments, processed bank deposits accurately and timely
Facility maintenance; maintained the cleanliness and good repair of all buildings and equipment, cleaning of storage units: sweeping/trash removal and general facility upkeep; other duties included but not limited to: marketing the facility to prospective customers, communication directives to other employees, ensured adherence to policies and procedures, achieving assigned profit and loss targets, monitored competition, assisted management in pricing/conversation decision.

Education

High school diploma - General Studies

Helix High School
San Diego, CA

Skills

  • Customer Service
  • Money Handling
  • Issue Resolution
  • Transaction Processing
  • Records Management
  • Problem-Solving
  • Organizational Skills
  • Staff Management
  • Operations Management
  • Data Management

Certification

Food Handler Certification 12/2023

TABC-Alcohol Certification 8/2024

Timeline

Checker

HEB Grocery Store
08.2024 - Current

Customer Support Representative

H&r Block Tax Svc
12.2022 - 04.2023

Member Support

Sam's Club
11.2020 - 06.2022

Property Manager

STORAGE MART
11.2009 - 08.2020

High school diploma - General Studies

Helix High School
Karla Stevens