Karla Stone
Minot
Summary
Dynamic LED Supervisor at ProCollect Services with a proven track record in debt recovery and Account Management. Expert in Team Management and motivational techniques and successfully reducing delinquency rates while enhancing Employee Management. Skilled in skip tracing and conflict resolution, ensuring compliance with FDCPA and HIPAA regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Procollect Services
Minot, ND
07.2022 - Current
Contact debtors to negotiate payment plans and recover debts while maintaining professionalism and adhering to regulations of the FDCPA and HIPAA.
Skip tracing- locating debtor.
Updating account records and resolving disputes.
Reduce delinquency.
Receive inbound calls.
Communicate with clients/debtors.
Account management to reconcile month end.
Handle escalated supervisor calls.
Uploading and scanning documents.
Education
High School Diploma -
Minot High School
MInot, ND Skills
- Team Management
- Employee Engagement
Certification
Current North Dakota Notary
Timeline
Lead Supervisor
Procollect Services
07.2022 - Current
High School Diploma -
Minot High School