Karla Torres
McAllen,TX
Summary
Enthusiastic graduate student with professional skills with strong background directly interfacing with industry customers. Experience in products, services and file management for review and correction of data. Committed to holding highest ethical standard providing skills to prioritize and multi-task in fast-paced working environment.
Experienced in data entry and handling documents. Hardworking and conscientious with high capacity to adapt to any work environment.
Overview
5
5
years of professional experience
Work History
Waitress
Delgac LLC
Mission, TX
01.2019 - 06.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
Restaurant Hostess
La costa
McAllen, TX
05.2019 - 10.2019
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Waitress
Matilda Bar
McAllen, TX
12.2019 - 12.2022
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Inform adequately any doubts of clients and attend them in the fastest and most efficient way possible.
- Greeted customers upon entry and informed them of the daily food and drink specials; guided them to open tables while maintaining a positive and upbeat demeanor.
- Scheduled waitstaff and assigned them to hosting duties, specific tables, and bar areas
- Communicated with kitchen and bar staff to complete food and drink orders; filled in as bartender when needed
- Performed opening and closing duties, including cleaning, preparing the specials board, and opening or closing the register
Security Officer
Deployed Services
Donna, TX
05.2023 - 01.2024
- Observe, detect, and deter activities that may impact clients
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Searched individuals and baggage for weapons and other prohibited items.
- Investigated reported incidents to protect company assets.
- As directed, conduct analyses of operational performance and data, gather information, and assist in implementing corrective action
Education
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12.2022
Skills
- Problem solving
- Ability to adapt in any environment
- Reporting and Documentation
- Researching Skills
- Behavior Management Techniques
- Planning and Leading Activities
- Safety Monitoring and Management
- Creative Thinking
- Computer Skills
- Team Management
- Physical condition
- Customer service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Security Officer
Deployed Services
05.2023 - 01.2024
Waitress
Matilda Bar
12.2019 - 12.2022
Restaurant Hostess
La costa
05.2019 - 10.2019
Waitress
Delgac LLC
01.2019 - 06.2019
Bachelor of Arts - Criminal Justice
The University of Texas Rio Grande Valley
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