Karla Valdez
Tucson,AZ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Key Holder
Kendra Scott
05.2022 - Current
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Assisted in visual merchandising, ensuring an attractive store layout for optimal sales performance.
- Improved overall store organization by consistently implementing proper merchandise stocking techniques.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Promoted from Sales Associate to Key Holder due to exemplary work ethic and dedication to customer service excellence.
Retail Sales Associate
Abby & Ash
12.2020 - 08.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Education
No Degree - Criminal Justice
Northern Arizona University
Flagstaff, AZBachelor of Science - Criminal Justice
University of Arizona
Tucson, AZ05.2025
High School Diploma -
Flowing Wells High School
Tucson, AZ05.2021
Skills
- Persuasive Selling
- Computer Proficiency and Microsoft Office
- Ability to Lift 40 Pounds
- Item Ticketing and Pricing
- Adaptable and Flexible
- Register Opening and Closing
- Organization Strategies
- Sales and Promotions
- Engaging with Diverse Customers
- Available Nights, Weekends and Holidays
- POS System Operation
- Store operations
Certification
- Certified in Introduction to Incident Command System, FEMA - April 20, 2020.
- Certified in Leadership and Influence, FEMA - April 27, 2020.
- Secrets for Exceptional Speaking Training - May 8, 2020.
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Key Holder
Kendra Scott
05.2022 - Current
Retail Sales Associate
Abby & Ash
12.2020 - 08.2021
No Degree - Criminal Justice
Northern Arizona University
Bachelor of Science - Criminal Justice
University of Arizona
High School Diploma -
Flowing Wells High School
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