Karla Valladares Lorenzo
Los Angeles,California
Summary
As a patient coordinator, I am motivated to work with patients, families, and care teams efficiently. Friendly, adaptable, and collaborative professional wanting to serve the diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. While maintaining the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Skin and Beauty Center LLC.
2024.02 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Implemented patient feedback mechanisms, leading to service enhancements and increased patient satisfaction.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Front Desk Coordinator
KIPP SoCal
2020.05 - 2022.07
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and families upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintain strict confidentiality when handling sensitive client information in accordance with company policies.
- Scheduled appointments in the computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for visitors.
- Maintained office supplies by taking inventory and submitting orders for low-stock items.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments.
- Read and responded to emails, answered telephone calls on a multi-line phone system and transferred callers.
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Office Clerk
Camino Nuevo High School – Miramar Campus
2014.08 - 2015.06
- Performed day-to-day office tasks such as:
- Answering multi-line phone calls, filtering calls, and referring to the appropriate administrator
- Managed and scheduled calendars for the principal and other school administrators.
- Supported with student enrollment and transfer process
- Supported Data entry and organization of student records, behavior logs, and services
- Managed the student and guest office traffic
- Supported and supervised during student's breakfast, lunch, Afterschool time, and passing.
- Help schedule, organize, and supervise school events
Sales Associate
Sketchers
2013.11 - 2014.06
- Cash handling of register with over $200
- Represented the store professionally and positively.
- Determined appropriate selling techniques to increase sales.
- Responding quickly and resourcefully to customer requests or concerns.
- Serving multiple customers in a short period.
- Carrying out re-merchandising, display, and price markdown duties.
- Creating and maintaining long-term relationships with regular customers.
- Organizing the display of merchandise.
- Participating in physical inventory counts.
Cashier
Office Depot
2013.02 - 2013.11
- Managed Closing Shift register with over $200
- Engage customers to provide them with what they need in terms of product and quality services
- Promote brands when instructed
- Process transactions in a time-efficient manner
- Maintain work area in terms of cleanliness and hygiene Identified customer needs and wants, and reacted aptly
Education
Associate of Science - Healthcare Administration
Glendale Community Colleges
Glendale, California07.2025
High school Diploma -
Camino Nuevo High School
Los Angeles, CA06.2008
Skills
- Bilingual Proficient – Spanish Language Written, Verbal, and Interpersonal Skills
- Advance - Microsoft Suite – Word, Excel, Publisher, Access
- Multi-line phone systems handle large volumes of calls.
- Proficient Windows/ MAC System
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Insurance Verification
- Patient Care Coordination
- Patient Records Management
References
- Heidi Albi (213) 271-3191, Founding Business Operations Manager
- Azatuhi Sulyan (220) 270-3032, Office Manager
- Carmen Santiago ( 626) 407-7473, Co-Worker
Certification
- Certified , [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Skin and Beauty Center LLC.
2024.02 - Current
Front Desk Coordinator
KIPP SoCal
2020.05 - 2022.07
Office Clerk
Camino Nuevo High School – Miramar Campus
2014.08 - 2015.06
Sales Associate
Sketchers
2013.11 - 2014.06
Cashier
Office Depot
2013.02 - 2013.11
Associate of Science - Healthcare Administration
Glendale Community Colleges
High school Diploma -
Camino Nuevo High School
- Certified , [Company Name] - [Timeframe]
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