Karla Wiker
Lakeland,FL
Summary
Dynamic Office Manager with a proven track record at Shane Tractor Service, Inc, excelling in customer relations and organizational skills. Utilized QuickBooks and streamlined office operations, enhancing efficiency. Demonstrated exceptional ability to maintain composure and professionalism in customer interactions, significantly improving client satisfaction. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Office Manager
Shane Tractor Service, Inc
08.2005 - 05.2024
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
No Degree - Cosmetology
Paramount Institute of Hair Skin And Nails
Lakeland, Fl. 01.2009
High School Diploma -
Crawfordsville Sr High School
Crawfordsville, IN05.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Administrative Support
- Payroll Processing
- Bookkeeping
- Payroll and budgeting
- Fast learner
- QuickBooks
- Notary
Timeline
Office Manager
Shane Tractor Service, Inc
08.2005 - 05.2024
No Degree - Cosmetology
Paramount Institute of Hair Skin And Nails
High School Diploma -
Crawfordsville Sr High School
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