Karla Wiley
Lithonia,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
21
21
years of professional experience
Work History
Credit Consultant
We Raise Scores
Atlanta , GA
03.2020 - Current
- Created monthly budget plans for clients based on their income and expenses.
- Prepared comprehensive financial assessments for potential borrowers.
- Advocated on behalf of customers in disputes with creditors regarding incorrect billing amounts or erroneous entries on their credit reports.
- Explained various types of financing options available to customers based on their individual needs and goals.
- Maintained detailed records of all client interactions using a computerized database system.
Customer Service Representative
AMS Health Science
Atlanta , Georgia
12.2010 - 02.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Tax Consultant
Tax Law Advisory
Atlanta , GA
05.2007 - 11.2010
- Analyzed financial records to determine the appropriate tax filing status.
- Prepared tax forms in accordance with federal, state and local regulations.
- Gathered data from various sources including financial statements, W2s and 1099s.
- Educated clients on their rights and responsibilities under applicable laws.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
Baggage Handler
AirTran Airways
Atlanta , GA
11.2003 - 04.2007
- Loaded and unloaded passenger baggage onto aircrafts.
- Performed pre-flight safety checks of the aircraft to ensure no foreign objects were present on the tarmac.
- Operated ground service equipment such as forklifts, belt loaders and container loaders.
- Assisted passengers with their luggage needs.
- Maintained accurate records of all baggage handling activities.
Education
High School Diploma -
Northern High School
Flint, MI05-1981
Skills
- Customer consulting
- Coordination
- Customer Relations
- Account Management
- Team Development
- Appointment Scheduling
Timeline
Credit Consultant
We Raise Scores
03.2020 - Current
Customer Service Representative
AMS Health Science
12.2010 - 02.2019
Tax Consultant
Tax Law Advisory
05.2007 - 11.2010
Baggage Handler
AirTran Airways
11.2003 - 04.2007
High School Diploma -
Northern High School
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