Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Wills

Miami,FL

Summary

Driven, and motivated employee who has worked in the customer service industry for the past 26 years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach to all tasks given. Inspired dedicated, and always customer-focused attitude.

Overview

28
28
years of professional experience

Work History

Shift Leader

Walgreens
Miami, FL
10.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Rotated merchandise and displays to feature new products and promotions.

Shift Leader

Perfumania Co.
Miami, FL
03.2009 - 10.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Regulated pricing, inventory count and supply during shift hours.

Sales Associate

Sharper Image
Miami, FL
02.2007 - 03.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Sales Associate

Coastal Cotton Co.
Miami, FL
05.1996 - 02.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained records related to sales, returns and inventory availability.

Education

High School Diploma -

Miami Coral Park Senior High
Miami, Fl
06.1993

Skills

  • Training Assistance
  • Customer Service Management
  • Sales Reporting
  • Teamwork and Collaboration
  • Social Perceptiveness
  • Persuasive Selling
  • Exceeding Customer Expectations
  • Energy and Physical Stamina

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Shift Leader

Walgreens
10.2018 - Current

Shift Leader

Perfumania Co.
03.2009 - 10.2018

Sales Associate

Sharper Image
02.2007 - 03.2011

Sales Associate

Coastal Cotton Co.
05.1996 - 02.2007

High School Diploma -

Miami Coral Park Senior High

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Karla Wills