Karla Zamarripa
Tulsa ,Oklahoma
Summary
Dynamic and results-driven server with a strong work ethic, honed at Lilly’s Diner. Expert in guest engagement and cash handling, consistently exceeding sales goals through personalized recommendations. Proven leadership in training staff and resolving high-stakes issues, ensuring exceptional customer service and a memorable dining experience.
Overview
8
8
years of professional experience
Work History
Server
Lilly’s Diner
08.2019 - 08.2025
Lead Server & Staff Trainer
• Leadership: Selected to train and mentor all incoming staff on service standards, menu technicalities, and company policy.
• Logistics: Managed complex floor plans and seating rotations for a high-volume fine-dining room to ensure seamless operations.
• Revenue Growth: Consistently exceeded sales
goals through expert product knowledge and personalized guest recommendations.
• Problem Solving: Resolved high-stakes guest issues with poise, ensuring a 5-star experience was maintained under pressure.
Medical Assistant Intern
Catholic Charities and Community Services
11.2017 - 04.2018
- Assisted healthcare professionals with patient assessments and documentation.
- Managed appointment scheduling and patient follow-up communications efficiently.
- Supported staff in maintaining compliance with health regulations and protocols.
- Streamlined patient intake processes to enhance operational efficiency.
Education
Memorial High School
Tulsa, OK05.2018
Medical Assistant -
Tulsa Tech
Tula Ok 2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Patient
- Good communication skills
Languages
Spanish
Native or Bilingual
Timeline
Server
Lilly’s Diner
08.2019 - 08.2025
Medical Assistant Intern
Catholic Charities and Community Services
11.2017 - 04.2018
Memorial High School
Medical Assistant -
Tulsa Tech