Karla Ortiz
Brooklyn,NY
Summary
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Home Health Aide
Special Touch Home Care
08.2023 - Current
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Improved patient well-being by providing compassionate and attentive personal care.
Clerical Assistant Volunteer
Summer Youth Employment Program
07.2023 - 08.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Nurse Aide Volunteer
Summer Youth Employment Program
07.2022 - 08.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Medical Assistant Volunteer
Brooklyn College Community Partnership
02.2022 - 06.2022
- Collected vital signs and updated records.
- Worked in urgent care locations to provide basic medical care to impoverished residents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
Education
No Degree - Nursing
College of Staten Island of The City University of New York
Staten Island, NY05.2026
High School Diploma -
Academy For Health Careers
Brooklyn, NY06.2022
Skills
- Training and Development
- Dependable and Responsible
- Teamwork and Collaboration
- Client Documentation
Certification
- PCA - Personal Care Aide
- CHHA - Certified Home Health Aide
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Special Touch Home Care
08.2023 - Current
Clerical Assistant Volunteer
Summer Youth Employment Program
07.2023 - 08.2023
Nurse Aide Volunteer
Summer Youth Employment Program
07.2022 - 08.2022
Medical Assistant Volunteer
Brooklyn College Community Partnership
02.2022 - 06.2022
No Degree - Nursing
College of Staten Island of The City University of New York
High School Diploma -
Academy For Health Careers