Karla Erica Agredo Martinez
Salt Lake City,UT
Summary
Driven by a goal-oriented approach, I excelled at Hotel Westgate Park City Resort by enhancing guest satisfaction through exceptional customer service and strict adherence to safety regulations. Leveraging skills in project management and staff management, I contributed significantly to maintaining high standards of cleanliness and efficiency, fostering a positive and secure environment for guests and staff alike. Results-driven [Job Title] excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
1
1
year of professional experience
Work History
Housekeeping Room Attendant - Areas Comunes
Hotel Westgate Park City Resort - Park City
2023.04 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming
- Ensure and contribute to take care of the linen by delivering it properly to the laundry to help maintain the inventory, in the respective closets as appropriate.
- Deliver to security any lost or forgotten items in the areas ensuring that the hotel's security protocols are complied with.
- Follow and recommend measures to minimize occupational health risks.
- Report to the security area any incident or strange behavior within the hotel facilities.
Education
Especialización - Gerencia De Proyectos
Universidad Piloto De Colombia
Bogotá Colombia12.2014
Profesional Administradora De Empresas - Business Administration And Management
Universidad Incca De Colombia
Bogotá Colombia12.2004
Skills
- Goal-Oriented
- Staff Management
- Project Management
- Policy Enforcement
- Business Administration
- Contract Management
- Customer service-focused
Additional Information
Soy una persona responsable con formación integral y sentido ético, cuento con competencias funcionales para desempeñarme en empresas del sector de servicios de seguridad, estado; con facilidad de comunicación
Languages
Español
Native or Bilingual
Timeline
Housekeeping Room Attendant - Areas Comunes
Hotel Westgate Park City Resort - Park City
2023.04 - Current
Especialización - Gerencia De Proyectos
Universidad Piloto De Colombia
Profesional Administradora De Empresas - Business Administration And Management
Universidad Incca De Colombia
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