Karla Garcia
Kissimmee,FL
Summary
Knowledgeable [Desired Position] with rich background in crafting quality coffee beverages and delivering excellent customer service. Successfully managed high-volume orders while maintaining welcoming atmosphere. Proven ability to efficiently multitask and collaborate with team members to ensure smooth operations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Att-Gourmet Coffee-Barista
Walt Disney World Dolphin Resort
09.2022 - Current
- Ensured consistency in beverage quality by preparing high-quality coffee drinks.
- Maintained espresso machines and brewing equipment for optimal performance and cleanliness.
- Trained new baristas in beverage preparation and exceptional customer service techniques.
- Streamlined daily operations, enhancing efficiency during peak service hours.
- Accurately handled cash transactions, ensuring daily register accountability.
- Collaborated with team members to fulfill timely and precise orders under pressure.
Food Attendant
Walt Disney World Dolphin Resort
05.2022 - 09.2022
- Enhanced guest dining experiences by providing accurate information and assistance.
- Ensured customer satisfaction through exceptional service in high-pressure environments.
- Maintained clean and organized food prep areas, following safety and sanitation standards.
- Supported team dynamics by assisting colleagues for smooth restaurant workflow.
- Streamlined operations during peak hours by prioritizing tasks effectively.
- Executed food rotation, discarding expired items to ensure freshness.
Logistics Coordinator
Rab Exports
10.2021 - 01.2022
- Enhanced tracking accuracy by implementing new inventory management systems.
- Fostered collaboration by leading cross-functional logistics strategy teams.
- Elevated team performance through mentoring junior staff in logistics best practices.
- Identified improvement areas by continuously monitoring logistics performance metrics.
- Prevented legal issues by ensuring compliance with international shipping regulations.
- Streamlined deliveries by managing loading, unloading, and movement of supplies.
Operational Analyst
Rab Exports
02.2021 - 09.2021
- Reduced downtime by enhancing machine shutdown controls for operational continuity.
- Identified trends through operational data analysis, improving process efficiency significantly.
- Streamlined workflows by collaborating with cross-functional teams, boosting overall productivity.
- Supported strategic decisions by developing reports on key performance indicators.
- Increased throughput by implementing process improvements that eliminated operational bottlenecks.
Production Supervisor
Rab Exports
08.2021 - 09.2021
- Innovated a resource allocation model for human capital and materials, optimizing space utilization and reducing production time by 15%.
- Supervised daily production activities to ensure adherence to quality standards.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Analyzed production data to identify trends and inform decision-making processes.
- Developed and maintained strong communication channels among team members and management.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Facilitated team meetings to discuss progress and address any issues, promoting open communication.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Supervised ongoing daily production phases.
Education
Bachelor of Science - Industrial & System Engineering
Pontificia Universidad Catolica Madre y Maestra
Santiago, Dominican RepublicSkills
- Data analysis using Excel and Python
- Lean manufacturing methodologies
- Customer order management
- Safety compliance
- Detail-oriented
- Proficient in Spanish
- Outstanding customer support
- Inventory control
- Collaborative teamwork
- Analytical problem-solving
- Adaptable problem solver
- Strategic decision-making
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Att-Gourmet Coffee-Barista
Walt Disney World Dolphin Resort
09.2022 - Current
Food Attendant
Walt Disney World Dolphin Resort
05.2022 - 09.2022
Logistics Coordinator
Rab Exports
10.2021 - 01.2022
Production Supervisor
Rab Exports
08.2021 - 09.2021
Operational Analyst
Rab Exports
02.2021 - 09.2021
Bachelor of Science - Industrial & System Engineering
Pontificia Universidad Catolica Madre y Maestra