Customer service professional with a strong track record, transitioning into Human Resources, aiming to leverage interpersonal skills to contribute to company growth. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2032
2032
years of post-secondary education
Work History
Human Resources Intern
Autoridad De Acueductos Y Alcantarillados
San Juan
02.2024 - 05.2025
Facilitated communication between departments regarding HR policies and procedures.
Coordinated employee onboarding activities to ensure smooth integration into the organization.
Organized and stored employment forms and information.
Participated in team meetings to discuss HR initiatives and share updates on projects.
Medical Receptionist
Hospital Pavia
San Juan
07.2022 - 02.2024
Greeted patients and managed check-in processes efficiently.
Scheduled appointments using clinic management software.
Answered phone calls and responded to patient inquiries promptly.
Medical Receptionist
Clínica Dental Bravo
San Juan
10.2018 - 02.2021
Greeted patients and managed check-in processes efficiently.
Scheduled appointments using clinic management software.
Answered phone calls and responded to patient inquiries promptly.
Cashier
Supermercados Econo
San Juan
02.2017 - 10.2018
Processed customer transactions efficiently using point-of-sale systems.
Maintained a clean and organized checkout area for customer convenience.
Assisted customers with product inquiries and provided excellent service.
Trained new cashiers on procedures and best practices for efficiency.
Medical Coder
Hospital Regional Dr. Ramón Ruiz Arnau
Bahama
10.2015 - 02.2017
Reviewed patient records for accurate coding of diagnoses and procedures.
Utilized ICD-10 and CPT coding systems for medical billing processes.
Collaborated with healthcare providers to clarify documentation requirements.
Verified proper coding, sequencing of diagnoses, and accuracy of procedures.