Hi, I’m
Karla Patricia Quintero Bugarin
Murrieta,CA
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. CStrong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
4
years of professional experience
Work History
The Welk-Hyatt
Event Marketing Coordinator
06.2021 - Current
Job overview
- Executed trade shows for client partnerships on time and within budget.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Inspected event facilities to confirm conformance to customer requirements.
- Evaluated and selected service providers and vendors according to customer requirements.
- Coordinated florists, photographers, and musicians for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
The Welk-Hyatt
Concierge
04.2020 - 06.2021
Job overview
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Greeted guests upon arrival by providing warm welcome.
The Welk-Hyatt
Front Desk Agent
03.2019 - 04.2020
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Palomar CollegeSan Marcos, CA
No Degree from Businness
06.2025
Skills
- Bilingual English-Spanish
- Administrative Support
- Competitor Analysis
- Cost Estimation
- Meeting Planning
- Scheduling
- Vendor Coordination
- Event Supervision
- Event Logistics Management
- Events Requirements Gathering
- Event Staffing
- Managing Events Start to Finish
- Vendor Relationship Management
- Transportation and Travel
Golf, reading
I love to play Golf and read on my downtime.
Timeline
Event Marketing Coordinator
The Welk-Hyatt
06.2021 - Current
Concierge
The Welk-Hyatt
04.2020 - 06.2021
Front Desk Agent
The Welk-Hyatt
03.2019 - 04.2020
Palomar College
No Degree from Businness
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