Karla Yareli Campos Armas
Redwood City ,CA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar Tree Stores
Redwood City, CA
03.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
Student Peer Mentor
Menlo Atherton High School
Atherton, CA
08.2021 - 06.2023
- Assisting new ESL first-year students with subject comprehension in their preferred language.
- Provided crisis intervention to students dealing with difficult situations at school.
- Assisted with the orientation of new students by providing campus tours and resource information.
- Organized weekly group mentoring sessions with ESL assigned students.
Education
High School Diploma -
Menlo-Atherton High School
Atherton, CA06-2023
Associate of Arts -
Canada College
Redwood City, CASkills
- Customer service
- Conflict resolution
- Employee training
- Performance management
- Computer skills
- Bilingual
- Teamwork and collaboration
Affiliations
- Painting or drawing
- Bake and decorate
Accomplishments
- Rotary Club scholarship
- Canada College award
- Puente Project award
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Dollar Tree Stores
03.2023 - Current
Student Peer Mentor
Menlo Atherton High School
08.2021 - 06.2023
High School Diploma -
Menlo-Atherton High School
Associate of Arts -
Canada College