Karle Daley Jr
Kissimmee
Summary
Professional with experience in operations management and customer service, adept at supervising daily activities and ensuring compliance with company policies. Demonstrated ability to resolve customer inquiries and complaints effectively, contributing to improved customer relations. Skilled in maintaining accurate records of sales transactions and managing inventory, which supports operational efficiency. Proven track record in team leadership through mentoring and coaching, fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Cold World Shaved ice
Kissimmee
10.2023 - Current
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Jr. Counselor
Boys & Girls Club
Kissimmee
08.2023 - 09.2023
- Provided guidance to campers in the areas of social, emotional, and physical development.
- Collaborated with fellow counselors to develop team building exercises for campers.
- Instructed campers on proper use of recreational equipment and facilities.
- Ensured that all camper needs were met during their stay at the campsite.
- Encouraged positive interpersonal relationships among campers through conflict resolution strategies.
- Conducted daily health checks ensuring that each camper was free from injury or illness.
- Worked with senior staff and maintained open communication to better fulfill group's mission.
- Assisted senior counselors with planning and implementing team-building games and skill-building lessons.
- Provided supervision and in-house activities to support program participants.
- Assisted with mealtime supervision and clean-up duties.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2025
Skills
- Customer service
- Team building
- Conflict resolution
- Sales transactions
- Product knowledge
- Effective communication
- Supervisory skills
- Health monitoring
- Operations management
- Decision-making
- Inventory management
- Team leadership
- Customer relations
- Retail operations
- Coaching and mentoring
- Time management
Timeline
Assistant Manager
Cold World Shaved ice
10.2023 - Current
Jr. Counselor
Boys & Girls Club
08.2023 - 09.2023
High School Diploma -
Poinciana High School