Karlee Jackson
Athens,TX
Summary
Dedicated professional with experience as a Detention Officer at Henderson County Sheriff's Office, skilled in emergency response and behavioral observation. Proven ability to maintain safety and security while managing inmate activities. Strong communicator and detail-oriented team player, adept at record maintenance and problem-solving in high-pressure environments.
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
5
5
years of professional experience
Work History
Detention Officer
Henderson County Sheriff's Office
Athens, TX
07.2025 - Current
- Monitored inmate behavior and ensured compliance with safety regulations.
- Conducted regular inspections of facilities to maintain security standards.
- Assisted in the transportation of inmates between court and detention center.
- Documented incidents and maintained accurate logs of daily activities.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Administrative Assistant
Champion Homes
Athens, TX
06.2024 - 07.2025
- Managed scheduling and calendar organization for executive team to enhance operational efficiency.
- Coordinated communication between departments, ensuring timely dissemination of information and updates.
- Assisted in preparing reports and presentations, utilizing Microsoft Office Suite for document creation.
- Maintained filing systems and databases, improving accessibility and accuracy of records.
Medical Receptionist
Lakeland Medical Associates
Athens, TX
01.2021 - 09.2023
- Scheduled patient appointments and managed calendar for optimal office flow.
- Processed patient check-ins and maintained accurate medical records.
- Communicated effectively with patients regarding insurance information and billing inquiries.
- Coordinated with healthcare providers to ensure timely patient care and follow-up.
- Handled multi-line phone system, addressing inquiries and directing calls appropriately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Education
Associate of Arts - Criminal Justice
Tyler Junior College
Troup, TXHigh School Diploma -
Athens HighSchool
Athens, TX05.2019
Skills
- Patience and tolerance
- Emergency response
- Behavioral observation
- Physical restraint
- Record maintenance
- System recordkeeping
- Medical emergencies
- First aid certification
- Safety and security
- Booking procedures
- Public safety
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Detail-oriented
Accomplishments
- CPR Certified
- 55 WPM
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Responded to over 50 customer inquiries each day.
Timeline
Detention Officer
Henderson County Sheriff's Office
07.2025 - Current
Administrative Assistant
Champion Homes
06.2024 - 07.2025
Medical Receptionist
Lakeland Medical Associates
01.2021 - 09.2023
Associate of Arts - Criminal Justice
Tyler Junior College
High School Diploma -
Athens HighSchool