Karlee Tosse
Dacono,CO
Summary
Dedicated professional with expertise in maintaining security and order in detention facilities. Utilizing strong communication and conflict resolution skills to ensure safety for detainees and staff. Proven track record of effectively managing high-pressure situations and adapting quickly to dynamic environments.
Overview
6
6
years of professional experience
Work History
Detention Officer
Coconino County Sheriff's Office
07.2024 - 07.2025
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Host
Karma Sushi Bar Grill
06.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Line Cook, Host, To- Go
Oregano’s Pizza Bistro
08.2022 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Greenhouse Worker
The Flower Bin
04.2019 - 08.2022
- Seasonal position
- Facilitated smooth workflow among team members through clear communication and effective delegation of responsibilities.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
Security
Colorado Bureau of Public Safety LLC
05.2022 - 07.2022
- Made sure customers had the best experience possible while making sure they got onto the property in a secure fashion. Dent with problems on the property with safety in mind.
- Subcontractor
Restaurant Team Member
Bash’s Pizza
03.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Greeted guests pleasantly and answered menu questions.
Cashier
Anderson Farms
10.2019 - 10.2020
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Seasonal position
Front of House Employee
Butcher and the Blonde
11.2019 - 03.2020
- Took phone orders as well as in person, prep and expo orders, took orders to different bars that we would deliver to. Helped customers with items on the menu.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
Criminology/Criminal Justice and Psychology
Northern Arizona University
Flagstaff, Arizona12-2025
Frederick High School
Frederick, CO05-2021
Skills
- Patience and tolerance
- Behavioral observation
- De-escalation techniques
- Mental alertness
- Inmate monitoring
- Strong teamwork
- Cash handling expertise
- Operational standards
- Recordkeeping
- Strong work ethic
- Exceptional customer service
Timeline
Detention Officer
Coconino County Sheriff's Office
07.2024 - 07.2025
Host
Karma Sushi Bar Grill
06.2024 - 12.2024
Line Cook, Host, To- Go
Oregano’s Pizza Bistro
08.2022 - 05.2024
Security
Colorado Bureau of Public Safety LLC
05.2022 - 07.2022
Restaurant Team Member
Bash’s Pizza
03.2020 - 04.2021
Front of House Employee
Butcher and the Blonde
11.2019 - 03.2020
Cashier
Anderson Farms
10.2019 - 10.2020
Greenhouse Worker
The Flower Bin
04.2019 - 08.2022
Criminology/Criminal Justice and Psychology
Northern Arizona University
Frederick High School
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