Karleen Carlock
Pittsburg,TX
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager/Barista
Hebrews coffee & more
Mount Pleasant , TX
02.2024 - 03.2025
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
CSR Manager/Licensed Insurance Producer
Johnson Insurance LLC
Mount Pleasant , TX
12.2022 - 02.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Processed payments received from clients promptly according to established procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Waitress/Manager
Mount Pleasant Burgers & Fries
Mount Pleasant , TX
09.2018 - 12.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Processed customer transactions using a cash register.
- Maintained store shelves by restocking, rotating, and organizing products.
Education
High School Diploma -
Mount Pleasant High School
Mount Pleasant, TX05-2019
Skills
- Customer service
- Employee training
- Inventory management
- Problem solving
- Sales strategies
- Account updating
- Critical thinking
Affiliations
I am a family-oriented individual living in Pittsburg, Tx. I have a new passion for reading and enjoy spending quality time with my husband, especially while watching him golf. As a young married couple going on two years, we cherish our time together and look forward to starting our own family soon. I believe in the importance of family values and strive to create a nurturing environment for those i love.
Certification
- Enrolled in IdentoGO
- General Lines Agent certificate - insurance sales. issued 03/31/23 exp. 10/31/25
References
References available upon request.
Timeline
Manager/Barista
Hebrews coffee & more
02.2024 - 03.2025
CSR Manager/Licensed Insurance Producer
Johnson Insurance LLC
12.2022 - 02.2024
Waitress/Manager
Mount Pleasant Burgers & Fries
09.2018 - 12.2022
High School Diploma -
Mount Pleasant High School