Karleen Watson
Raleigh,USA
Summary
Diligent Store Manager with solid background in leading merchandising teams. Successfully managed product displays and inventory control, driving increased sales and customer satisfaction. Demonstrated skills in team leadership and strategic planning. Employs excellent leadership skills and multi-tasking strengths. Experienced Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Hardworking retail professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Reliable person with years in retail sales. I'm focused on customer satisfaction throughout all stages of the sales life cycle.
Overview
21
21
years of professional experience
Work History
Merchandising Team Leader
Belk Department Store
Raleigh, NC
10.2024 - Current
- Led merchandising initiatives to optimize product placement and enhance customer engagement.
- Analyzed sales trends and inventory levels to inform strategic purchasing decisions and maximize profitability.
- Collaborated with cross-functional teams to create visually appealing displays that align with seasonal promotions.
- Oversaw daily operations of merchandising team, ensuring consistency in execution across all departments.
- Streamlined processes for stock replenishment, reducing downtime and improving inventory turnover rates.
- Enhanced store ambiance through the creation of attractive product displays to drive customer engagement and foot traffic.
Team Lead
Amazon 4star store
Raleigh, NC
08.2020 - 2022
- My current position as a 4star lead consist of training and certifying new employees ensuring that they are ready on day one. I do merchandising, planograms, build and ship transship. I know scheduling meal breaks and time off request. I make sure to check numbers and know how to move associates around to drive those numbers.
Store Manager/Sales
Citi Trends
Ahoskie, NC
08.2017 - 07.2020
- Managed staff activities
- Managed store and daily cash deposits
- Managed nightly register, sales and cash totals
- Managed store security system
- Thrived in a highly challenging customer service environment
- Managed the scheduling, recruiting, hiring and training of new store employees
- Supervised employees to maintain goals to meet corporate objectives
- Responsible for staff scheduling
- Trained and mentored all staff
- Tracked sales performance
- Style and dress Several mannequins
- Color blocking
- Summer and fall sets
- Provided store management and scheduling
- Opened and closed the store at end of night
Assistant Customer Service Manager
Food Lion
Windsor, NC
08.2016 - 05.2017
- Handled customer inquiries and complaints
- Achieved sales goals
- Responsible for budget management
- Monitored and ordered supplies
- Regularly supervised a crew of 8
- Trained, developed, and managed store employees
- Developed a productive team environment
- Completed performance reviews
- Processed employees time cards
Store Manager
Family Dollar
Windsor, NC
05.2015 - 02.2016
- Displays the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Conducted staff meetings with sales personnel. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand.
Store Manager
Dollar General
Ahoskie, NC
10.2005 - 05.2015
- Opened and closed the store at end of shift and night
- Provided store management and scheduling
- Handled customer inquiries and complaints
- Achieved sales goals
- Responsible for budget management
- Monitored and ordered supplies
- Regularly supervised a crew of 10
- Trained, developed, and managed store employees
- Developed a productive team environment
- Completed performance reviews
- Processed employees time cards
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Coordinated visual merchandising efforts to create appealing product displays that attract customers.
- Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High school -
Skills
- Merchandise planning
- Promotional planning
- Merchandising
- Scheduling
- Team Building
- Retail Management
- Inventory
- Training
- Operations
- Cash Handling
- Payroll
- Planograms
- Recruiting
- Store Management Experience
- Assistant Manager Experience
- Management
- Retail Sales
- Loss Prevention
- Pricing
- Interviewing
- Sales Management
- Conflict Management
- Team Management
- Budgeting
- Administrative Experience
- POS
- Operations Management
- Sales
Timeline
Merchandising Team Leader
Belk Department Store
10.2024 - Current
Team Lead
Amazon 4star store
08.2020 - 2022
Store Manager/Sales
Citi Trends
08.2017 - 07.2020
Assistant Customer Service Manager
Food Lion
08.2016 - 05.2017
Store Manager
Family Dollar
05.2015 - 02.2016
Store Manager
Dollar General
10.2005 - 05.2015
High school -
Section name
- #readytowork
- Authorized to work in the US for any employer