Karlese Stevens
Kennett Square,PA
Summary
Background includes work focused on experiencing real-world environments and building relationships with clients and customers. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Experience working in fast-paced, stressful environments in retail. Deep understanding of supporting and working under consumer businesses.
Overview
5
5
years of professional experience
Work History
Food Server
Olive Garden
Downingtown, PA
10.2021 - Current
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Cultivated warm relationships with regular customers.
Store Operations and Management Internship
The Giant Company
Jennersville , PA
06.2021 - 08.2021
- Learned an overview of the grocery retail industry, which included advertising, cross-merchandising, inventory, management, supply chain, problem-solving, and asset protection.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Enhanced supervisory and leadership abilities by working closely with store managers.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Controlled reduction of loss inventory by protecting company assets.
Associate Center Store Replenishment
The Giant Company
Kennett Square, PA
04.2020 - 06.2021
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Restaurant Host
Two Stones Pub
Kennett Square, PA
01.2019 - 07.2021
- Sat guest in appropriate section and kept track of how many tables each server had.
- Helped complete take out orders with bartenders which included receiving payment from customers and running out food to their respective cars.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed in-person and telephone guest inquiries, customer service requests.
- Conducted dining room menu counts and server checks every 15 minutes to managers.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester, PA05.2024
High School Diploma -
Kennett High School
Kennett Square, PA06.2019
Skills
- Sales techniques
- Retail transactions processing
- POS systems
- Retail merchandising
- Verbal and written communication
- Customer Service
- Order fulfillment
Organizations/Clubs
College:
- Former member of National Association of Black Accountants(N.A.B.A)
- Member of Psychology Club
High School:
- President of Students Against Destructive Decisions (S.A.D.D.)
- Member of Finance Club
Timeline
Food Server
Olive Garden
10.2021 - Current
Store Operations and Management Internship
The Giant Company
06.2021 - 08.2021
Associate Center Store Replenishment
The Giant Company
04.2020 - 06.2021
Restaurant Host
Two Stones Pub
01.2019 - 07.2021
Bachelor of Science - Marketing
West Chester University of Pennsylvania
High School Diploma -
Kennett High School
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