Karley Landy
Cayce,SC
Summary
Seeking a Virtual Customer Care Representative role with 3 years of experience in customer service and support. Skilled in addressing inquiries, maintaining high customer satisfaction, and ensuring service excellence. Proven track record in fast-paced environments, with a focus on efficiency and professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager in Training (MIT)
East Bay Deli
12.2023 - 03.2024
- Acquired comprehensive knowledge of company policies, procedures, and quality standards while actively engaging in managerial shadowing and training programs.
- Facilitated staff development and training, ensuring adherence to operational best practices and service excellence.
- Addressed customer inquiries with professionalism, contributing to the maintenance of high customer satisfaction levels and supporting the management team in decision-making processes.
Telemarketer
Teleperformance
10.2023 - 01.2024
- Assisted clients with vehicle financing solutions, ensuring clarity in terms and conditions and adherence to financial policies.
- Delivered high-quality customer service, addressing inquiries and concerns with professionalism and efficiency.
- Facilitated smooth financing transactions by effectively communicating with customers and internal teams.
Server and Cashier
WAFFLE HOUSE
01.2021 - 06.2023
- Provided exceptional dining service by accurately taking orders and serving food and beverages to a high volume of patrons, fostering customer satisfaction and repeat business.
- Recognized for outstanding performance and service excellence with the attainment of the Master Server distinction.
- Maintained operational efficiency by processing payments promptly and upholding the cleanliness standards of the dining environment.
Order Picker
Amazon Warehouse
01.2023 - 05.2023
- Consistently achieved recognition as Top Picker for outstanding performance in order fulfillment accuracy and efficiency.
- Accurately handled over 16,000 items, ensuring precise selection for customer orders.
- Demonstrated proficiency in navigating a fast-paced warehouse setting while maintaining high standards of productivity.
Assembler
Hubbell
01.2023 - 03.2023
- Assembled and prepared high-volume product shipments, consistently processing over 100,000 components to meet distribution requirements.
- Configured machinery and organized materials, ensuring seamless workflow by loading machines with necessary instruction sheets and packaging supplies.
- Managed print operations for shipping labels and upheld workplace organization standards by maintaining a clean and orderly production area.
Cashier
Walmart
05.2020 - 12.2022
- Processed financial transactions with accuracy, including payment receipts and check cashing, ensuring secure handling of cash and credit data.
- Maintained efficiency in scanning goods and overseeing checkout areas, contributing to a streamlined purchasing process.
- Addressed and resolved customer complaints, fostering an environment focused on providing exceptional service and customer satisfaction.
Education
Biology
Voorhees College
Denmark, SC05.2019
Diploma - undefined
Aiken High school
Aiken, SC06.2019
Skills
- Customer Service
- Food Service
- Sales
- Cashier
- Serving Experience
- Pricing
- Food Safety
- Pos
- Busser
- Order Picking
- Order Fulfillment
- Telemarketing
- Upselling
- Food Handling
- Cleaning Experience
- Packaging
- Retail Sales
- Cooking
- Organizational Skills
- Restaurant Experience
- Serving
- Cash Handling
- Telecommunication
- Food Preparation
- Food Industry
- Assembly
- Phone Etiquette
- Leadership
- Training & Development
- Communication
- Detail Oriented
- Problem Solving
Certification
Food Handler Certification
Timeline
Manager in Training (MIT)
East Bay Deli
12.2023 - 03.2024
Telemarketer
Teleperformance
10.2023 - 01.2024
Order Picker
Amazon Warehouse
01.2023 - 05.2023
Assembler
Hubbell
01.2023 - 03.2023
Server and Cashier
WAFFLE HOUSE
01.2021 - 06.2023
Cashier
Walmart
05.2020 - 12.2022
Biology
Voorhees College
Diploma - undefined
Aiken High school
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