Karley May
West Point,KY
Summary
Dynamic and results-oriented professional with a proven track record at KORT Physical Therapy, enhancing patient satisfaction and loyalty through exceptional customer service and efficient insurance verification. Skilled in multitasking and fostering positive relationships, I excel in fast-paced environments, demonstrating a keen attention to detail and a commitment to achieving company goals.
Overview
12
12
years of professional experience
Work History
Patient Service Specialist
KORT Physical Therapy
Shepherdsville, KY
10.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Verified patient insurance eligibility and entered patient information into system.
Assistant Manager
Sun Tan City
Shepherdsville, KY
10.2017 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Physical Therapist Technician
KORT Physical Therapy
Shepherdsville, KY
07.2015 - 05.2016
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Inventoried supplies and ordered more for office and patient rooms.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Call Center Representative
Nasty Gal
Shepherdsville, KY
07.2013 - 07.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Tanning Consultant
Sun Tan City
Shepherdsville, KY
08.2012 - 07.2013
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Increased salon revenue through upselling tanning packages and retail products to clients.
- Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY05.2012
Skills
- Appointment Scheduling
- Patient confidentiality
- Insurance Verification
- Customer Service
- Patient Registration
- Multitasking and Organization
- Phone and Email Etiquette
- Attention to Detail
- Patient Intake
Timeline
Patient Service Specialist
KORT Physical Therapy
10.2022 - Current
Assistant Manager
Sun Tan City
10.2017 - 10.2019
Physical Therapist Technician
KORT Physical Therapy
07.2015 - 05.2016
Call Center Representative
Nasty Gal
07.2013 - 07.2015
Tanning Consultant
Sun Tan City
08.2012 - 07.2013
High School Diploma -
North Bullitt High School