Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karley Whitesel

Claremore,OK

Summary

Experienced 911 Emergency Dispatcher with solid background in handling high-stress situations and efficiently coordinating emergency responses. Comfortable working in fast-paced environments, demonstrating strength in multitasking, decision-making and problem-solving skills. Demonstrated impact on previous dispatch operations through improvement of response times and team coordination.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Emergency Telecommunications

Noeta911
Claremore, OK
06.2022 - 04.2023
  • Received incoming calls from the public and determined the nature of the emergency.
  • Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Monitored multiple radio frequencies simultaneously while entering data into the computer system.
  • Created incident reports detailing all pertinent information regarding each emergency call.
  • Updated records in the database with detailed notes about incidents, including suspect descriptions and vehicle information.
  • Provided pre-arrival instructions over the phone, such as CPR and first aid instructions, and fire evacuation procedures.
  • Gathered additional information from police officers at the scene, if necessary, to complete report accurately.ly.
  • Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large-scale events.
  • Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
  • Adhered strictly to departmental policies and protocols related to handling emergency communications.

Inventory Specialist

Joe Cooper Ford
Yukon, Oklahoma
02.2020 - 07.2021
  • Certified product knowledge.
  • Impeccable customer service with client communication.
  • Weekly data analysis on traffic, ongoing and outgoing sales, and missed opportunities.

Business Development Coordinator

Bob Moore Autogroup
Oklahoma City
04.2018 - 01.2020
  • Assisted marketing associates with sales and advertising.

Veterinarian Assistant/ Receptionist

Westwood Veterinary Hospital
Norman
06.2016 - 10.2017
  • Assisted with animal examinations and surgeries
  • Administered daily medications and treatment for hospitalized patients, updating medical charts
  • Created appointments, answered multi-line phone systems, and daily filing for doctors and staff.

Education

Associate of Arts - Criminal Justice

Tulsa Community College
Tulsa, OK
05-2026

Oklahoma City Community College
Oklahoma City
01.2018

Skills

  • Communication
  • Leadership
  • Organization
  • Customer service
  • Data analysis
  • Research
  • Public speaking
  • Adaptability and Flexibility
  • Problem-Solving
  • Effective Communication
  • Problem-solving abilities
  • Decision-Making
  • Teamwork and Collaboration
  • Time management abilities
  • Professionalism

Certification

  • OLETS certification
  • CPR certification
  • EMD Certification

Timeline

Emergency Telecommunications

Noeta911
06.2022 - 04.2023

Inventory Specialist

Joe Cooper Ford
02.2020 - 07.2021

Business Development Coordinator

Bob Moore Autogroup
04.2018 - 01.2020

Veterinarian Assistant/ Receptionist

Westwood Veterinary Hospital
06.2016 - 10.2017

Associate of Arts - Criminal Justice

Tulsa Community College

Oklahoma City Community College

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Karley Whitesel