Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Karli France

Riverview,FL

Summary

Highly accomplished and tenured data-driven change leader with a track record of success in various roles encompassing Strategy, Compliance, Product Management, Operations, Communication, and Technology. Demonstrates exceptional adaptability in navigating fast-paced, highly complex matrix environments, effectively bridging the gap between Compliance, Operations, and Technology Teams. Adept at driving process improvement and managing large-scale initiatives with high-visibility and tight turnarounds, with a particular focus on issue management and conflict resolution.

Overview

13
13
years of professional experience
1
1
Certification

Work History

SVP, Product Management

Citibank
10.2022 - Current
  • Provided effective leadership and oversight to a team, ensuring the establishment of governance aligned with consent order initiatives while successfully delivering products with a remarkable 30% cost savings below the allocated budget.
  • Streamlined cross-functional communications and fostered collaboration by implementing regular touchpoints and breaking down silos across multiple businesses operating within complex matrix environments. Actively managed governance processes to enhance overall operational efficiency.
  • Developed and executed innovative strategies and policies that aligned with long-term business objectives, driving strong and sustainable organizational success.
  • Proactively identified opportunities to enhance business process flows and productivity by implementing standardized initiative documentation, resulting in improved efficiency and streamlined operations.
  • Demonstrated exceptional talent acquisition and management skills by recruiting and overseeing a high-performing team, maximizing productivity levels, and providing training on best practices and protocols to existing staff.
  • Nurtured a positive and collaborative work environment by organizing monthly social events, fostering open communication, resolving issues, providing feedback, and encouraging brainstorming sessions among employees.
  • Presented and engaged in discussions with fellow senior business leaders to align on strategy and track initiative progress, ensuring transparency and effective decision-making.
  • Assisted in addressing critical business needs and problem resolution, playing a pivotal role in maintaining strong business relationships and achieving successful outcomes.
  • Collaborated closely with product managers and engineering teams to document, validate, and monitor issues and metrics throughout the software development life cycle (SDLC), ensuring the delivery of high-quality products and solutions.

VP, COO Strategy

Citibank
10.2021 - 10.2022
  • Successfully formulated and executed a global strategy that drives excellence across Global Functions, encompassing workforce, applications, and business operations, under the guidance of the Chief Operating Officer (COO).
  • Effectively manage a team of process analysts, empowering them to create and support strategies and processes that define horizontal frameworks and services, centered around sustainability and efficiency.
    Cultivated and managed critical relationships with global partners, resulting in heightened communication channels and widespread ground-level support on a global scale.
  • Orchestrated a global reorganization effort, streamlining and optimizing the structure of 500+ employees based in India, which led to a substantial reduction of over $1 million in resource costs.
  • Assumed leadership of the consent order working group on behalf of the executive leadership council, expertly guiding the resolution of 8 corrective action plans to ensure compliance and regulatory adherence.
  • Completed the drafting of OCC documentations, playing a crucial role in supporting consent order initiatives for Global Functions Technology, thereby bolstering compliance and operational effectiveness.
  • Facilitated a global working group in collaboration with C-level executives to author operating principles for Global Functions Technology, successfully establishing and documenting governance and oversight processes to drive organizational efficiency.
  • Spearheaded cross-functional initiatives across departments, effectively leveraging synergies to achieve business goals and enhance bottom-line profits.
  • Aligned organizational objectives with the company's mission, effectively integrating work strategies and driving business growth while maintaining focus on the overall mission.

VP, Compliance Issue Management

Citibank
01.2017 - 10.2021
  • Successfully manage and foster collaboration with cross-functional teams, including Technology, Data Warehouse, Product Processors, M&I, and AML Data Management, to drive the progression of issues and application development throughout the lifecycle. Focus areas include AML TM (Transaction Monitoring), KYC (Know Your Customer), Trade Surveillance, M&B (Markets and Banking), Finance, and Sanctions, effectively addressing complex system architecture challenges on a global scale.
  • Spearhead partnerships with relevant stakeholders to identify and eliminate obstacles hindering progress, resulting in the swift resolution of key initiatives and a tangible reduction in backlog.
  • Enhance issue visibility through regular weekly reporting and orchestrate impactful global forums with the Senior Leadership Team, facilitating comprehensive discussions and decision-making processes.
  • Act as a mentor, fostering the professional growth and development of junior support data quality analysts and onboarding managers, leading to their increased competence and effectiveness.
  • Demonstrate exceptional proficiency in drafting and managing procedural changes and annual requests for KYC, ensuring timely approvals and adherence to regulatory standards.
  • Effectively manage and drive the resolution of large-scale implementation issues by effectively communicating and driving success criteria amongst cross-functional teams, resulting in successful complex fixes that positively impact the enterprise.
  • Serve as a subject matter expert (SME) and project consultant for AML/KYC Technology vendor assessments, providing invaluable insights and guidance to technology partners.
  • Lead senior executive-level working groups focused on the redesign of processes and procedures within the Chief Data Office, driving organizational efficiency and effectiveness.

AVP, Scenario Effectiveness Data Intelligence Analyst

04.2014 - 01.2017
  • Conducted comprehensive analysis, development, modification, and enhancement of (Mantas) scenarios to optimize the effectiveness of the AML department, strategically and tactically improving workflows within the Unproductive Case Volume pipeline.
  • Held the responsibility of establishing annual goals and targets for a team of 12 members, fostering a culture of continuous improvement. Conducted feedback conversations to address performance, provide guidance, and facilitate skill-building opportunities.
  • Showcased exceptional creativity and innovation in achieving desired outcomes by cultivating and leveraging relationships, repurposing existing tools, and eliminating redundant analytical practices, thereby enhancing alert generation and AML monitoring processes.
    Effectively managed and guided a self-led Global Anti-Human Trafficking Think Tank, overseeing a team of 30+ individuals. Successfully presented findings to key stakeholders such as Homeland Security and the FBI, contributing to the fight against human trafficking.
  • Led the management of the CIB (Change in Behavior) Scenario Supplementary Review process, resulting in a remarkable estimated reduction of 15,000 cases. Implemented strategic measures and improved workflows to drive efficiency and effectiveness within the scenario review process.

Senior Compliance Analyst

RDC
09.2012 - 03.2014
  • Performed case escalation and quality assurance report evaluations, providing SME input, and evaluating procedural adherence to ensure risk is mitigated
  • Supported team comprised of 14 analysts, mentored new hires, and provided performance feedback
  • Supported Training Department as a subject matter expert through mentoring and conducting quality assurance reviews on practice cases for (3) new hire classes.

Compliance Analyst

09.2010 - 08.2012
  • Conducted enhanced due diligence investigations in support of policies and procedures for North America Retail Bank with recognition for high case production while maintaining excellent quality.
  • Responsible for collecting and evaluating customer information, while preparing comprehensive case reports and filing Suspicious Activity Reports
  • Acted as project point person for the evidencing of the ‘cash / non-cash proof of concept’ driven by the Continuous Improvement team resulting in a 1.5 million dollar reduction in operational cost.

Education

Bachelor of Science - Criminology, Economics, Terrorist Financing and Human

University of South Florida
Tampa, FL

Skills

  • Operational Efficiency
  • SDLC Management
  • Exceptional Conflict Resolution
  • Executive Presentation Acumen
  • Stakeholder Negotiations
  • Reporting Requirements and Template Development
  • Productivity Management
  • Comprehensive experience in issue and change management
  • Standardized methodologies and established procedures
  • Iterative Development

Affiliations

Citi Parent’s Network Treasury Secretary and Committee Chair

Citi Women’s Network

Scrum Alliance Member

Certification

  • Certified ScrumMaster, - 2014 - Present

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

SVP, Product Management

Citibank
10.2022 - Current

VP, COO Strategy

Citibank
10.2021 - 10.2022

VP, Compliance Issue Management

Citibank
01.2017 - 10.2021

AVP, Scenario Effectiveness Data Intelligence Analyst

04.2014 - 01.2017

Senior Compliance Analyst

RDC
09.2012 - 03.2014

Compliance Analyst

09.2010 - 08.2012

Bachelor of Science - Criminology, Economics, Terrorist Financing and Human

University of South Florida

Similar Profiles

CREATE PROFILE
Karli France