Karli Kraft
Sacramento,CA
Summary
Detail-oriented and customer-focused professional with 8 years of experience delivering exceptional service in fast-paced environments. Skilled in cash handling, operations support, problem-solving, and team collaboration, with a strong ability to quickly learn new systems and processes. Known for professionalism, accuracy, time management, and maintaining high standards of integrity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Teller
Wells Fargo
Sacramento, CA
05.2018 - 03.2020
- Oversaw daily operations of teller line, ensuring efficient workflow and superior customer service.
- Mentored junior tellers, enhancing team performance through training and guidance.
- Managed complex transactions, resolving customer issues promptly and effectively.
- Conducted audits of cash drawers, maintaining accuracy and compliance with banking regulations.
- Analyzed customer feedback to identify areas for service enhancement and operational efficiency improvements.
Leasing Consultant
Ray Stone Inc.
Sacramento, CA
12.2016 - 08.2017
- Cultivated strong relationships with prospective tenants to enhance leasing opportunities.
- Conducted property tours, showcasing amenities and features to attract potential residents.
- Managed tenant inquiries and resolved issues to maintain high satisfaction levels.
- Streamlined lease documentation process, ensuring compliance with company policies and regulations.
Shift Supervisor
Starbucks Coffee
Sacramento, CA
06.2014 - 05.2018
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on product knowledge and customer engagement techniques.
- Monitored financial transactions, ensuring accuracy in cash handling and register operations.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
SAVA
Sacramento, CA01.2012
Skills
- Service excellence
- Problem-solving
- Attention to detail
- Verbal and written communication
- Problem resolution
- Cash handling expertise
- Workplace safety
Timeline
Lead Teller
Wells Fargo
05.2018 - 03.2020
Leasing Consultant
Ray Stone Inc.
12.2016 - 08.2017
Shift Supervisor
Starbucks Coffee
06.2014 - 05.2018
High School Diploma -
SAVA