Karli Santillan
Wabi House
Fort Worth,TX
2027
years of professional experience
Dynamic hospitality professional with extensive experience at Wabi House, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective complaint resolution and innovative item promotion. Skilled in multitasking and operational efficiency, consistently delivering high-quality service in fast-paced environments.
Work History
Hostess
1 Year- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Waitress
3 Years 11 Months- Provided exceptional customer service by efficiently managing multiple tables in fast-paced environment.
- Assisted in training new staff on menu items and restaurant procedures to ensure consistency.
- Processed orders accurately using point-of-sale system, minimizing errors during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
Bartender
3 Years 11 Months- Provided exceptional customer service, ensuring positive guest experiences and repeat visits.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new staff on bartending techniques, drink preparation, and customer interaction protocols.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Crafted innovative cocktail recipes to enhance drink menu and attract diverse clientele.
Assistant Manager
- Assisted in daily operations, ensuring smooth workflow and adherence to service standards.
- Trained new employees on operational procedures and customer service protocols.
- Implemented inventory management practices, reducing waste and improving supply chain efficiency.
- Collaborated with management to execute marketing promotions, boosting sales and brand awareness.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Manager
3 Years 1 Month- Oversaw daily operations, ensuring adherence to food safety and quality standards.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Complex Problem-solving
Complaint resolution
Item promotion
Conflict resolution
Timeline
Waitress
Wabi House
09.2022 - CurrentRead More
Bartender
Wabi House
09.2022 - CurrentRead More
Hostess
Wabi House
09.2021 - 09.2022Read More
Manager
Sonic
08.2018 - 09.2021Read More
Assistant Manager
Wabi House
2025 - CurrentRead More
VR Eaton High School
High School Diploma
Read More